Customer Reviews of AutoNation Toyota South Austin
Review type:
Smooth process throughout
Easygoing!
by Veronica Gonzalez on 07/26/2023Never had we had such a wonderful time in purchasing a new vehicle. Poliana, Abbi, and Henry were all excellent with getting me my new 4Runner. Glad I decided to go with AutoNation!!Hi Veronica, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good Attention
by Alexander on 07/26/2023Great attention and the dealers are focusing to make easy the purchase.Hi, thank you for your positive review. We're happy to have been of service to you. We are always more than happy to assist you if anything else comes up. Take care!
Mr Abdulla Al Kafy
by Abdulla on 07/24/2023Very supportive during every stage of my purchaseHi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Lack of follow through
by Linda Lunday on 07/24/2023We had a wonderful salesman. But, we had issues with multiple things. 1. A technician took the keys to the car we purchased home with him. Then called in sick the next day. 2. We were told it was a clean car and all it needed was an oil… change, just show up the next day to pick it up. 3.We showed up after not hearing from anyone, and calling...they needed to change the oil still, we were waiting over two hours in person, then they said that they would put it next in line, then they said that they couldn't release the car without changing the brakes...so we had to go back home again...without it. After paying our down payment on Tuesday, we finally got the car on Friday with a chipped windshield and faulty tire sensor. Ugh. 4. We were told Patrick would follow-up with a phone call, and Shaddi, too. They didn't. 5. Patrick would tell us something, then keep walking while we we speaking, trying to clarify something. ( As someone with a hearing impairment, it is hard to understand what someone is saying when they are speed walking away from you... plus manners, anyone?) I understand that they are busy, waiting half an hour to just be helped was common, over the three days we spent multiple hours up there. Whomever detailed the car left it wet and it destroyed a piece of clothing that I wore.Hi Linda, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please contact us at (512) 518-6900 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Toyota South Austin
Toyota Review
by Maria B. on 07/24/2023I was very happy with how I was treated and how all of my questions were answered. This was my first car purchase from a dealer and it was very easy.Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Routine car maintenance
by Nancyrooks on 07/21/2023My service was quick, professional, and pleasant.Hi Nancyrooks, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
5k mile service
by Cristian M on 07/20/2023Quick and fast !Hi Cristian, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by esimon3 on 07/19/2023Tony did a great job and I trusted him to be honest with me about my car’s real needs.We are happy to pass along your comments to the team here at AutoNation Toyota South Austin! If you ever need help, just give us a call. Happy motoring!
Disappointed
by Mariaan on 07/17/2023I have not had any issue until now. I took my car in for an oil change and they also supposedly fixed a flat on one of my tires. I had to take vehicle back since tire pressure light was still turning on for same tire. I also needed state… inspection performed. I took vehicle in at time of my appointment and waited 3 hours for them to tell me nothing had been done to the car and I had to take it back another day because all the techs were gone. I made another appointment and had to go back another day and waited another 3 hours for the work to be performed. I was charged a second time for the tire to be fixed because they did not know if it was the same tire from the previous time because a tire rotation was done. They were not able to confirm that the work had actually been performed the first time because they were not sure what tire it was. Very disappointed since my vehicle was not serviced in a timely manner even though I had an appointment and I had to pay for a flat tire twice that I am pretty sure was the same tire.Hi Mariaan, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
150,000 Mile Service
by Ronaldo on 07/15/2023Timely and efficient serviceHi Ronaldo, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
5 hrs waiting for nothing
by Gustavo S on 07/13/2023I took my car to do some warranty service with an appointment cause the day I came in they were too busy. I was left waiting for 5hrs to then be told that some type of bs about the headlights that do not make sense and the rattling I have… to come back but with no follow up appointment or anything. I wasted 5hrs of my time to accomplish 0 fixes on my car.Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 518-6900. We hope to hear from you.
2008 Tacoma Service
by Dougkar on 07/13/2023Tony Do was my service rep and he was very professional, explained the service schedule, and very responsive to my every question. I will always ask for him.Hi Dougkar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Auto Purchase
by austintex on 07/10/2023I purchased a new vehicle and am very happy with it. The salesman was helpful and efficient. I was very pleased with the easy process to buy a vehicle. One minor error occurred and when I brought it to the attention of the salesman and… management, they went above and beyond to correct it.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Beware of Service Department
by James Poole on 07/08/2023Took my Sequoia in for service and was told I may need a new transmission if a flush didn’t work. After looking into the matter myself and thankful for YouTube I fixed it myself for less than $40 dollars. The problem was a speed sensor… which only one was bad but decided to replace bothHi James, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Amazing service!
by J. Rangel on 07/07/2023Great. This was my second time here, the service specialist took great care of my and my car. Came in for an oil change and regular maintenance and was out in no time. Thank you.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best dealer
by Joshua Rodz on 07/04/2023Angel and Daniel help me a lot to be able buy my Tacoma.Hi Joshua, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota South Austin! Feel free to stop by if you ever need any more help.
Collision Repair
by Sarahsaucedo on 07/01/2023Jay was communicative and responsive during the entire process. My car looks perfect!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick Excellent Service
by Jay Are on 07/01/2023You know how, inevitably, there’s always unpredictable traffic in Austin? Well, I inevitably got caught up in it and called to inform the service department that i was going to be late to my scheduled service appointment by a few to several… minutes. They informed me that I’d still fall within their grace period. Upon arriving there were quite a few vehicles lined up in their service bays and thought “Oh no… I’m (or my vehicle’s) going to be here all day.” But to my surprise they attended me very quickly. Unfortunately this Toyota location doesn’t offer a ride service, but it’s not the end of the world. The staff that attended me was very nice and knowledgeable! They informed me of the services that were provided and what they recommended. They didn’t try to push anything onto me, which was a relief. I’ve noticed no Toyota dealerships’ service department has yet tried to push some additional fee hundred dollar services that aren’t absolutely required. Unlike other make dealerships. All in all I had a great experience here! I recommend Toyota owners take their vehicles here for service.Hello Jay, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
service
by McAllen on 07/01/2023I was very impressed with the level of helpful service I received overall.Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
8 Hours and my car's still not fixed?!!
by tursiops7 on 07/01/2023Went for my 80k check and for a noise my car was making. Service guy knew right away it was a wheel bearing. Once confirmed, told me it would be 2 hours (That's on top of the usual 3 hours for a regular service check). Came 2 hours later… and told me they couldn't find the part they thought they had and would have to go pick it up. Wait they were supposed to be done and just realized they didn't have the part? 2 hours later (been there 7 hours now) came and told me they thought there were done but then the brake light came on. They "ordered the right part but got the wrong part and the parts look exactly the same" so no one caught it until the brake light came on. I had to go home with the brake light on and am still waiting for the promised courtesy ride to get it fixed. They also tried to change it on me and make me come back in even though my service rep had promised me a ride. When I refused, he said they'd call me "after the holiday" to schedule. We'll see...Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 518-6900 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Gabi I called the number you gave me and no one knew what I was talking about. I did not know what extension if any to use at the prompt so I may have reached the wrong area. Are you the manager? If not what is the managers name? Thank you.
Honest with their time
by Mariana on 06/30/2023I had a recall on my car and the gentleman that helped was honest with me and told me that to check the recall, it can take anywhere between 2 hours up to 3. It ended up taking 3 hours, but the upfront honesty is what I valued.Hi Mariana, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 02/04/2025