Customer Reviews of Metro Honda
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Waiting time and missing pieces
by Pau on 01/24/2025The waiting time is to long for an oil change, over 3 hours even though there are not costumers waiting and we had an appointment. The service is very slow, also multiple times they forgot to put the nuts back on the lid witch covers… underneath the car after they change the oil. And when we realize after some miles run we need to fix it in the closer place so when we go back they say that we should be right back to let them know because it is not their fault if they forget to put the nuts back. It is unprofessional and causes extra expenses because they don’t take any responsibility for their forgetting.ALL'S. WELL THAT. ENDS WELL !!!
by TRIXIE on 08/26/2024BOUGHT A. HONDA FIT FROM THIS DEALER IN 2022. HAVE HAD. MULTIPLE PROBLEMS. WITH IT; PROBLEMS COMMON. FOR A USED CAR. , AC STOPPED. WORKING ... TOOK IT TO SERVICE. THEY REPAIRED FOR $1000. BUT JOB. COULDNT BE FINISHED. NEEDED TO… BRING IT BACK. FEW DAYS LATER. I NEED MY. CAR FOR. DR. APPOINTMENTS, ETC. SO IT TOOK A WEEK. ,,,, SERVICE DEPT. WAS KIND ENOUGH. TO PICK UP CAR, REPAIR AND. RETURN. VERY. COURTEOUS. ASK FOR. ELVIS, IF. YOU. NEED GOOD. , PROFESSIONAL. COURTEOUS. SERVICE. HE WAS. MOST. HELPFUL.Thank you for sharing your experience with us. We're glad to hear that the service department, particularly Elvis, provided you with courteous assistance during your repairs. We appreciate your understanding regarding the challenges with your Honda Fit. Please don’t hesitate to reach out if you need any further support. We look forward to serving you again at Metro Honda. Sincerely, The Team at Metro Honda
Unscrupulous Service Department - [non-permissible content removed]
by Cheri Van Nice on 12/08/2023We used the service department here and it is the biggest rip off in Hudson County. The manager (Rich, who I'm shocked still has a job) even promised me a partial refund, which never arrived. I called to follow up and Gabriel told me they… mailed a check, but that was a lie, just like everything they say. Lying is their whole brand here. They did over $1K repairs on a totaled car (and suggested we do over $3K in repairs, but we only did what was 'needed now'), and then they tried to convince us to do a further $6K in repairs, while discouraging us from calling the insurance company. My husband hit something in the road over a year ago. Their exact words were "calling Geico will be a waste of your time, since you don't have a real accident date". We called insurance and this happens all the time. Insurance paid out the totaled car and Metro Honda never got another dollar from us. Coincidence? Not a chance in hell. Literally take your car ANYWHERE else for service. We even looked at the cars they had on the lot while we were there and our salesperson (Jorge) was high as a kite. I'm shocked they are still in business with their unscrupulous practices.HORRIBLE SERVICE
by Debora Viana on 04/29/2023I would not recommend this place its horrible service the staff are no friendly they are [non-permissible content removed] ,too expensive,very dirty place ,too many hours waiting for the service For sure i dont recommend metro hondaSatisfied Customer - Rachel is the best.
by Marie on 12/30/2022I told Rachel how important for my car to be working at 100%. As my children ride in this vehicle. She offer me a free multi-point inspection. Which I was then able to get a better idea on what my car may need. Completely Satisfied with the… service. vehicle is running like new. Rachel was very nice and helpful. Thank you Metro Honda I’ll be seeing for my next service visit.Service in a snap
by Rondon on 09/26/2022Amazing service and short waiting time!They made me wait 3.5 hours for a regular oil change.
by MM on 09/20/2022Have everything in writing! They will say anything just to make he sale! When we got this car from this dealership, the finance guy promised us a free oil change for the first one. When I talked to the service rep, he said there’s nothing… on our account that says that. He checked further - the salesperson who helped us is off that day, finance guy already left the company, and the finance manager knows nothing about it. So there’s nothing we can do but pay for it. We got our previous car from Tenafly Honda and we had no problem with the free oil change/s they gave us - these was automatically applied to our account.Trust issues
by Prak on 09/11/2022I have a 2021 Honda Odyssey which is still under warranty. I had issues of some noise from the rear tire and so I took the minivan to Metro Honda to fix the issue. I was told that they have to run diagnostics to find out the issue, they… also found that the rear wheel alignment was not right and had to be fixed. I was handed over the van saying that the issue is fixed. I was charged $193.35. To my disappointment I find that the issue is still not resolved. I was not told why the wheel alignment was not covered under warranty. I was not given print outs of the readings before and after. I was not provided details of what diagnostics were done. The agent was in a hurry to move on to the next car. I had mentioned that there could be issues with the tire, I am not even sure if it was checked at all.Honda crv
by Sdr on 08/31/2022Mr Colon and Staff were professional and courteous.Stay Away - You have been Warned
by Amar Mond on 08/10/2022Worst Customer Service. Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as dropping of a car for Service took 30-45 minutes after which I aborted… my attempt and went back home. I escalated to their manager but he does not care. Not sure who hired an incompetent person like him for the job. They then told me drop off the key in the service Dropbox (which they did not check till I called 5 times). My Car was not serviced and was kept overnight. I have had other issues with their service department from day 1. If you tell them there are 5 things wrong with the car - they will fix 2 issues and forget the rest. unprofessional and unreliable. I would recommend everyone to stay away from this dealership.Do not buy a warranty and do not count on any kind of service from Metro
by Andrew on 11/22/2021I bought a used Honda, and bought their extended warranty. A few months after purchasing the car the transmission started thunking and lurching between the lower gears. After leaving me to die in the waiting room all day even though I had… an appointment, they finally came back at the end of the day and said "Honda says you have to change the transmission fluid and drive it around three times. Also, this isn't covered under the warranty so it will cost you $700." When I picked up the car I noticed the odometer had not moved since I dropped the car, though the scope of work included driving the car around 3 times to let the 3 changes of transmission fluid circulate. A few days later the problem came back, and this time my wife brought the car back. The mechanic said the solution was to reset the transmission computer... so they charged me 700 for the wrong service that didn't fix the problem, and then lied about doing the fluid change in the first place. Peter, the manager, agreed to send a refund for half the money, but he deliberately mis-addressed the check! He actually said "oh, you don't need to include the apartment number" and now the check got lost once it was delivered to the building, I have not received it, and he won't send a replacement. He avoids our calls. The takeaways: They don't respect appointments and don't respect your time They will charge you for work that you do not need They will lie about doing work they state they have performed. These guys are [non-permissible content removed] and they will waste your time. Avoid this place at all costs.Canceled appointment after arriving, TWICE!!!
by A M on 09/14/2021This is the worst service place in the tri state area!!! Don’t ever go here if you want to actually be serviced! I live in Brooklyn, made appointment for services because the local mechanics were booked for weeks, and in middle of the way… they called to cancel with an excuse that they are understaffed. I made an appointment a few days later, called them to confirm that i will be serviced, and they said “sure, come over.” I arrived after an hour drive, and they again said they are overbooked and understaffed. It didn’t matter that they already canceled my appointment once, or that I specifically called to confirm that they will service my car or the fact that I came all the way from brooklyn. Would’ve given zero stars if it was possible. Brandon is the guy who would not take care of my car.Terrible Experience
by Adam B on 06/25/2021Do not use this dealership. The service is terrible. My car has been in repair for OVER A MONTH! Despite numerous request they will not provide me with a loaner vehicle despite the fact they have had my car for over a MONTH.Chris at the dealership responded instantly to my review and resolved my problem within in hours. Chris has single handedly restored my faith in Metro Honda. Based upon his service ethic I would again recommend Metro Honda.
Oil change , car check
by J Madison on 02/24/2021This dealer is very fast when it comes to get your car checked out. Make an appointment and they’ll take care of you .Wonderful service
by Jamie on 11/10/2020Always satisfied, Steven always make sure to listen to my concerns .Great customer service
by ST on 11/06/2020While one is never sure whether car mechanics or dealerships are actually charging you for necessary services, what one can evaluate is how they deal with you. Metro Honda is consistently good on this front. Their employees are always… courteous and professional.Purchase and Service
by Amanda S on 10/31/2020I purchased my vehicle here less than a year ago and the service was great. Every time I service my vehicle the employees are all kind and courteous.Quick service
by mpkossen on 10/30/2020Quick service, friendly people and good waiting room.Honda CRV service
by Ramakant Sharma on 10/30/2020Easy and hassle free ... I was in and out of dealership in mins.... team was very helpful .. overall good experience.Great , quick service
by Edwin on 10/30/2020Rep was knowledgeable, service was prompt and efficient.Great service
by Sean on 10/29/2020Metro Honda always take very care of me never no issue , never no long wait
About our dealership
Metro Honda is not your average dealership. We offer everything good you would expect and then a whole lot more. We make it easy for you to find an exciting new vehicle, pay the lowest possible price, secure instant auto financing, and access service and parts quickly and affordably. We even offer a VIP Advantage Program for added benefits. Many people from Bayonne, Newark, Hoboken, Staten Island, and Manhattan have made Metro Honda their dealership of choice, and we would love to work with you as well.
When you visit us, you will find the complete lineup of new Honda vehicles, as well as a massive and varied inventory of pre-owned vehicles. Our professional financing team is committed to getting all car buyers approved for a loan, and our state-of-the-art service center is staffed by some of the best technicians in the area. No matter what kind of automotive assistance you want and need, you can count on finding it at our dealership without any trouble at all.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (7)
- English
- Italian
- Arabic
- Tagalog
We would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, we will be happy to call you at your convenience. Otherwise, please reach out directly so we can be of assistance. Gabriel Martins, Service Manager | gmartins@mymetrohonda.com (201) 451-7111 X 1234
by Metro Honda [Jersey City, NJ] on 01/27/2025