Customer Reviews of Metro Honda
Unscrupulous Service Department - [non-permissible content removed]
byon 12/08/2023
We used the service department here and it is the biggest rip off in Hudson County. The manager (Rich, who I'm shocked still has a job) even promised me a partial refund, which never arrived. I called to follow up and Gabriel told me they mailed a check, but that was a lie, just like everything they say. Lying is their whole brand here. They did over $1K repairs on a totaled car (and suggested we do over $3K in repairs, but we only did what was 'needed now'), and then they tried to convince us to do a further $6K in repairs, while discouraging us from calling the insurance company. My husband hit something in the road over a year ago. Their exact words were "calling Geico will be a waste of your time, since you don't have a real accident date". We called insurance and this happens all the time. Insurance paid out the totaled car and Metro Honda never got another dollar from us. Coincidence? Not a chance in hell. Literally take your car ANYWHERE else for service. We even looked at the cars they had on the lot while we were there and our salesperson (Jorge) was high as a kite. I'm shocked they are still in business with their unscrupulous practices.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
HORRIBLE SERVICE
byon 04/29/2023
I would not recommend this place its horrible service the staff are no friendly they are [non-permissible content removed] ,too expensive,very dirty place ,too many hours waiting for the service For sure i dont recommend metro honda
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Satisfied Customer - Rachel is the best.
byon 12/30/2022
I told Rachel how important for my car to be working at 100%. As my children ride in this vehicle. She offer me a free multi-point inspection. Which I was then able to get a better idea on what my car may need. Completely Satisfied with the service. vehicle is running like new. Rachel was very nice and helpful. Thank you Metro Honda I’ll be seeing for my next service visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service in a snap
byon 09/26/2022
Amazing service and short waiting time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They made me wait 3.5 hours for a regular oil change.
byon 09/20/2022
Have everything in writing! They will say anything just to make he sale! When we got this car from this dealership, the finance guy promised us a free oil change for the first one. When I talked to the service rep, he said there’s nothing on our account that says that. He checked further - the salesperson who helped us is off that day, finance guy already left the company, and the finance manager knows nothing about it. So there’s nothing we can do but pay for it. We got our previous car from Tenafly Honda and we had no problem with the free oil change/s they gave us - these was automatically applied to our account.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Trust issues
byon 09/11/2022
I have a 2021 Honda Odyssey which is still under warranty. I had issues of some noise from the rear tire and so I took the minivan to Metro Honda to fix the issue. I was told that they have to run diagnostics to find out the issue, they also found that the rear wheel alignment was not right and had to be fixed. I was handed over the van saying that the issue is fixed. I was charged $193.35. To my disappointment I find that the issue is still not resolved. I was not told why the wheel alignment was not covered under warranty. I was not given print outs of the readings before and after. I was not provided details of what diagnostics were done. The agent was in a hurry to move on to the next car. I had mentioned that there could be issues with the tire, I am not even sure if it was checked at all.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Honda crv
byon 08/31/2022
Mr Colon and Staff were professional and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stay Away - You have been Warned
byon 08/10/2022
Worst Customer Service. Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as dropping of a car for Service took 30-45 minutes after which I aborted my attempt and went back home. I escalated to their manager but he does not care. Not sure who hired an incompetent person like him for the job. They then told me drop off the key in the service Dropbox (which they did not check till I called 5 times). My Car was not serviced and was kept overnight. I have had other issues with their service department from day 1. If you tell them there are 5 things wrong with the car - they will fix 2 issues and forget the rest. unprofessional and unreliable. I would recommend everyone to stay away from this dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Do not buy a warranty and do not count on any kind of service from Metro
byon 11/22/2021
I bought a used Honda, and bought their extended warranty. A few months after purchasing the car the transmission started thunking and lurching between the lower gears. After leaving me to die in the waiting room all day even though I had an appointment, they finally came back at the end of the day and said "Honda says you have to change the transmission fluid and drive it around three times. Also, this isn't covered under the warranty so it will cost you $700." When I picked up the car I noticed the odometer had not moved since I dropped the car, though the scope of work included driving the car around 3 times to let the 3 changes of transmission fluid circulate. A few days later the problem came back, and this time my wife brought the car back. The mechanic said the solution was to reset the transmission computer... so they charged me 700 for the wrong service that didn't fix the problem, and then lied about doing the fluid change in the first place. Peter, the manager, agreed to send a refund for half the money, but he deliberately mis-addressed the check! He actually said "oh, you don't need to include the apartment number" and now the check got lost once it was delivered to the building, I have not received it, and he won't send a replacement. He avoids our calls. The takeaways: They don't respect appointments and don't respect your time They will charge you for work that you do not need They will lie about doing work they state they have performed. These guys are [non-permissible content removed] and they will waste your time. Avoid this place at all costs.
- Recommend this dealer? No
Canceled appointment after arriving, TWICE!!!
byon 09/14/2021
This is the worst service place in the tri state area!!! Don’t ever go here if you want to actually be serviced! I live in Brooklyn, made appointment for services because the local mechanics were booked for weeks, and in middle of the way they called to cancel with an excuse that they are understaffed. I made an appointment a few days later, called them to confirm that i will be serviced, and they said “sure, come over.” I arrived after an hour drive, and they again said they are overbooked and understaffed. It didn’t matter that they already canceled my appointment once, or that I specifically called to confirm that they will service my car or the fact that I came all the way from brooklyn. Would’ve given zero stars if it was possible. Brandon is the guy who would not take care of my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Terrible Experience
byon 06/25/2021
Do not use this dealership. The service is terrible. My car has been in repair for OVER A MONTH! Despite numerous request they will not provide me with a loaner vehicle despite the fact they have had my car for over a MONTH.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil change , car check
byon 02/24/2021
This dealer is very fast when it comes to get your car checked out. Make an appointment and they’ll take care of you .
- Recommend this dealer? Yes
Wonderful service
byon 11/10/2020
Always satisfied, Steven always make sure to listen to my concerns .
- Recommend this dealer? Yes
Great customer service
byon 11/06/2020
While one is never sure whether car mechanics or dealerships are actually charging you for necessary services, what one can evaluate is how they deal with you. Metro Honda is consistently good on this front. Their employees are always courteous and professional.
- Recommend this dealer? Yes
Purchase and Service
byon 10/31/2020
I purchased my vehicle here less than a year ago and the service was great. Every time I service my vehicle the employees are all kind and courteous.
- Recommend this dealer? Yes
Quick service
byon 10/30/2020
Quick service, friendly people and good waiting room.
- Recommend this dealer? Yes
Honda CRV service
byon 10/30/2020
Easy and hassle free ... I was in and out of dealership in mins.... team was very helpful .. overall good experience.
- Recommend this dealer? Yes
Great , quick service
byon 10/30/2020
Rep was knowledgeable, service was prompt and efficient.
- Recommend this dealer? Yes
Maintenance my CRV 2016
byon 10/29/2020
Super service and nice job. Definitely recommend to my friends.
- Recommend this dealer? Yes
Great service
byon 10/29/2020
Metro Honda always take very care of me never no issue , never no long wait
- Recommend this dealer? Yes
Service
byon 10/29/2020
Fast and good service.
- Recommend this dealer? Yes
Metro Honda is not your average dealership. We offer everything good you would expect and then a whole lot more. We make it easy for you to find an exciting new vehicle, pay the lowest possible price, secure instant auto financing, and access service and parts quickly and affordably. We even offer a VIP Advantage Program for added benefits. Many people from Bayonne, Newark, Hoboken, Staten Island, and Manhattan have made Metro Honda their dealership of choice, and we would love to work with you as well.
When you visit us, you will find the complete lineup of new Honda vehicles, as well as a massive and varied inventory of pre-owned vehicles. Our professional financing team is committed to getting all car buyers approved for a loan, and our state-of-the-art service center is staffed by some of the best technicians in the area. No matter what kind of automotive assistance you want and need, you can count on finding it at our dealership without any trouble at all.
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