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Metro Honda


540 Rte 440, Jersey City, NJ 07305 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (4)
Service Rating
Recommend:
Yes (1) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Stay Away - You have been Warned
Written by Amar Mond on 08/10/2022

Worst Customer Service. Their service department is so bad - don't have words to describe it. Staff is rude and unable to handle basic tasks. Something as simple as dropping of a car for Service took 30-45 minutes after which I aborted my attempt and went back home. I escalated to their manager but he does not care. Not sure who hired an incompetent person like him for the job. They then told me drop off the key in the service Dropbox (which they did not check till I called 5 times). My Car was not serviced and was kept overnight. I have had other issues with their service department from day 1. If you tell them there are 5 things wrong with the car - they will fix 2 issues and forget the rest. unprofessional and unreliable. I would recommend everyone to stay away from this dealership.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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