Metro Honda
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Waiting time and missing pieces
Written byon 01/24/2025
The waiting time is to long for an oil change, over 3 hours even though there are not costumers waiting and we had an appointment. The service is very slow, also multiple times they forgot to put the nuts back on the lid witch covers underneath the car after they change the oil. And when we realize after some miles run we need to fix it in the closer place so when we go back they say that we should be right back to let them know because it is not their fault if they forget to put the nuts back. It is unprofessional and causes extra expenses because they don’t take any responsibility for their forgetting.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Metro Honda [Jersey City, NJ] on 01/27/2025
Dealer Response
We would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, we will be happy to call you at your convenience. Otherwise, please reach out directly so we can be of assistance.
Gabriel Martins, Service Manager | gmartins@mymetrohonda.com (201) 451-7111 X 1234
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