Metro Honda
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Dealership Service Review
service Rating
They made me wait 3.5 hours for a regular oil change.
Written byon 09/20/2022
Have everything in writing! They will say anything just to make he sale! When we got this car from this dealership, the finance guy promised us a free oil change for the first one. When I talked to the service rep, he said there’s nothing on our account that says that. He checked further - the salesperson who helped us is off that day, finance guy already left the company, and the finance manager knows nothing about it. So there’s nothing we can do but pay for it. We got our previous car from Tenafly Honda and we had no problem with the free oil change/s they gave us - these was automatically applied to our account.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No