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Metro Honda


540 Rte 440, Jersey City, NJ 07305 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (4)
Service Rating
Recommend:
Yes (1) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Trust issues
Written by Prak on 09/11/2022

I have a 2021 Honda Odyssey which is still under warranty. I had issues of some noise from the rear tire and so I took the minivan to Metro Honda to fix the issue. I was told that they have to run diagnostics to find out the issue, they also found that the rear wheel alignment was not right and had to be fixed. I was handed over the van saying that the issue is fixed. I was charged $193.35. To my disappointment I find that the issue is still not resolved. I was not told why the wheel alignment was not covered under warranty. I was not given print outs of the readings before and after. I was not provided details of what diagnostics were done. The agent was in a hurry to move on to the next car. I had mentioned that there could be issues with the tire, I am not even sure if it was checked at all.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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