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Metro Honda


540 Rte 440, Jersey City, NJ 07305 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (8) No (4)
Service Rating
Recommend:
Yes (1) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Unscrupulous Service Department - [non-permissible content removed]
Written by Cheri Van Nice on 12/08/2023

We used the service department here and it is the biggest rip off in Hudson County. The manager (Rich, who I'm shocked still has a job) even promised me a partial refund, which never arrived. I called to follow up and Gabriel told me they mailed a check, but that was a lie, just like everything they say. Lying is their whole brand here. They did over $1K repairs on a totaled car (and suggested we do over $3K in repairs, but we only did what was 'needed now'), and then they tried to convince us to do a further $6K in repairs, while discouraging us from calling the insurance company. My husband hit something in the road over a year ago. Their exact words were "calling Geico will be a waste of your time, since you don't have a real accident date". We called insurance and this happens all the time. Insurance paid out the totaled car and Metro Honda never got another dollar from us. Coincidence? Not a chance in hell. Literally take your car ANYWHERE else for service. We even looked at the cars they had on the lot while we were there and our salesperson (Jorge) was high as a kite. I'm shocked they are still in business with their unscrupulous practices.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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