Customer Reviews of Mercedes-Benz Of Reno
Review type:
Great experience buying
Professional Friendly Staff
by Cam on 02/11/2022I recently purchased a certified pre-owned GLE AMG 63s from this dealership and have absolutely no regrets. I Contacted Marlin from the internet sales department to get information about this specific GLE. Being located in Sacramento CA,… approximately 3hrs away I couldn’t just pop-in and inspect the vehicle. The car met all my expectations and Ken the ( manager) was able to configure all the number and have all the paperwork ready when I arrived to purchase the car. Seamless. Oh forgot to mention I drove past 3 local Mercedes dealerships to purchase this vehicle.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Not Recommended
by FîreFøx on 11/12/2021Scheduled a windshield replacement a month and a half in advance only to be called after the vehicle was dropped off that they don’t replace windshields. My car also needed the 40k service so I went ahead and continued with the service. The… employees left the back windows open when it was raining. I called to try and get them to close the windows, even left a couple messages on the voicemails but to no avail. If it wasn’t for the Mercedes App I wouldn’t have known what they did. Thank God for technology. I live an hour and a half away and worked that night otherwise I would have driven to close them myself, water mark stains on the door sills and leather. The gentleman came with me to inspect the car when I got there he saw the damage and was kind enough to put it in writing that if I wind up with any mechanical errors (for the windows) they will replace them free of charge. I wasn’t notified when the car was finished so after four days I just showed up. Thanks for keeping your clients informed. I would NOT recommend this MB to anyone. Worst customer service. You can call and leave a voicemail all you want but don’t expect to get any sort of response nor update on anything.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
GLS 580
by one on one on 09/16/2021Very professional and easy to deal with.Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual Service
by KathyJc on 09/12/2021Mercedes Benz Reno has a fantastic service department. They go to great lengths to make sure you are treated professionally. Everyone is very friendly and responsive. The service was performed on time and was reasonably priced. Would… highly recommend buying a car from this dealership to enjoy the benefits of their service department.Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Mr.
by Tapestry on 07/26/2021Showed up at appointment time, at 10:40am for oil change. Returned at 4pm as told to pick up car, but it wasn't ready. Had to return the next afternoon, for oil change to be finished.Hi, we truly appreciate your honest feedback. We would like to have a better understanding about your experience. Please reach out to us at (855) 661-9151 at your earliest convenience and we will do our best to resolve this with you. Take care!
Excellent car buying experience
by BruceW-LV on 06/28/2021Easy and effortless experience. Very difficult to find a well spec'd car right now. I dealt with five MB dealers from three different states and Chance at MB Reno was the only one who could deliver. They have a great inventory, friendly and… honest service, good communication, and an overall fair process. I wouldn't hesitate to buy from them againBrucew, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mercedes GLB service
by Hattori on 06/16/2021Technician was not clear on the service being performed. I had incurred a charges that I was not aware of and it came as a surprise when picking the vehicle up. What made matters worse I was charged initially of a service and product that… was not even performed. To all future customers, please check your itemized receipts on the service performed because you might be charged with a non existing service! Mercedes of Reno, very disappointing experience!Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. If you'd like, please contact our General Manager at (855) 661-9151. We'd appreciate the chance to make your experience a positive one. Take care.
Service
by Allenku on 03/29/2021Everything was done timely!Hi Allenku, we are very happy to have provided you with such a positive experience! Drive safe, and we'll see you on the road.
Service Mercedes CL600
by John Lockie? on 03/01/2021updated 03/08/2021Very good service and attention,and appreciated the car being washed .Hi John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Customer
by Ladylingsao on 02/15/2021The appointment was difficult to get on time. I canceled my appointment twice because they were going to be 2-3 1/2 hours late with no call. There were two different ‘departments’ making the appointments, one with a valet and one without… (the appointment was to be valet) .Hello, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
Recent CLA250 Purchase - Nov2020
by camachoang on 12/30/2020Leased a brand new vehicle from out of state. Sales rep was very nice and helpful and tried to the best she could given the circumstances. She was also very accommodating from the start and very communicative. Process was lengthy (~3 weeks… till I received my vehicle) and the finance advisor didn't take time to explain maintenance services offered in detail so it was very confusing knowing which services to purchase. My sunroof was broken when my car arrived so I had to take it in for service for an additional week before I could drive my car as expected.service not up to par
by calsun99 on 10/16/2020Normally, their service is very poor. Rarely has the car been ready when promised and often don't have a promised loaner. I have complained several times. maybe it helped, as this time the service advisor kept me informed and had a… loaner ready. Unfortunately, something leaked when I got home and had to have the car towed for a fix. it was kind of a hassle. I asked to hav e the AC cleaned, as it has a smell and apparently they did not do that. It still smells.Thanks for the feedback. We strive to provide excellent service to our customers at Mercedes-Benz of Reno. If you'd like, please contact our General Manager at (855) 661-9151. We'd appreciate the chance to make your experience a positive one.
Service review
by Kittelover on 06/15/2020Our experience with the service department has always been very satisfactory. The only comment I would have is that we always seem to get a different service advisor. It would be nice to have the same person so that a rapport can be… established.We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service at Mercedes Benz of Reno
by Joelle R on 06/30/2019Kwanny is the best! He always listens and is very thorough for my service appointmentJoelle, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Mercedes of Reno has a team of gold. :)
by Stephen on 06/18/2019Mercedes Benz of Reno made getting into my dream car possible. If the vehicle you want is rare, they will do their best to find one for you quickly. Whenever we buy cars we have to go through a painstaking paperwork process... well, the… process was made easy and the time flew by; spending time with an experienced salesman and his team, getting to know each other and sharing the dream of providing and receiving a Lunar Blue Mercedes E450 4Matic with beige interior. :) Stephen E. Walker, Truckee, CAStephen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Reno. Please don't hesitate to reach out if there's anything we can do for you. Take care.
Simply awesome
by Zelenag on 05/25/2019First time going into the Mercedes Benz dealership and I must say everyone was beyond professional and helpful. Process went smoothly and I’m definitely looking forward to being a lifelong customer with them.We’re glad you found our staff to be so helpful and professional. We are here to support you through your purchase every time. Have a great day!
Amazing Professionalism
by FøxFire on 01/27/2019updated 02/04/2019I enjoyed my experience immensely. I was treated with respect and wasn't pushed into anything I didn't want. I drove away extremely happy with my purchase. The manners and class that was presented wasn't expected but was very welcomed.… Thank you so much for making my experience delightful. I will be purchasing again here. Highly Recommend320 Blutech service
by Ruth M-A on 01/31/2019Pleasant- Joe is a great service rep. Always looks out for the customer./ and Auto.!! 5 starsCar buying
by Daisy07 on 01/02/2019updated 01/08/2019Everyone from the moment we walked in to the time we left we very friendly and attentive . James our sales person was very helpful from beginning to end and met our needs he made sure we purchased our dream carGreat Sales Experience
by KerriCM on 12/29/2018The salespeople I dealt with (Roberto and Nick) were great. They were attentive, thorough and followed up consistently.We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Repair
by Customer on 10/30/2018Everything was fine except that before the appointment I did not receive the promised phone call regarding the availability of the needed part. I had to call them 4 times. But once the vehicle was there, everything went very well.
Mercedes-Benz Sprinter
Mercedes-Benz GLB-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Nancy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
by Sandy Karon on 04/15/2025