Mercedes-Benz Of Reno
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Dealership Service Review
service Rating
Go Elsewhere for Service
Written byon 11/05/2022
Waited 3.5 weeks for an appointment. MB of Reno could not fix my car. They lacked the expertise I found at another shop that specializes in German autos. Also, the service writer was a poor communicator. Had to call for updates. Will never go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Ash Scott on 11/14/2022
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (775) 260-4602 -- we hope to hear from you soon.
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