Mercedes-Benz Of Reno

I found through an online ad and purchased a certified used 2021 Mercedes with 1000 miles on it for a few thousand dollar below MSRP back in August 2021. At the time, I asked if there had been any damages to the car and the response I got from the sales representative was that only the sunroof had been damaged and replaced. I received the car out of state and everything looked fine at first glance and I never imagined I would need to look further since I had purchased a certified used and almost new Mercedes from the dealer. After a few months I decided to get the car detailed and install clear protection film on the entire car. What became evident during the process is that the car had had extensive body paint as well as some repairs on both the rear fenders and roof. I contacted the person who sold me the vehicle and sent all the pictures indicating this was the case and he responded by stating that he was not aware of any repairs or paint and that he would have to get back to the service manager. Having waited a couple of weeks for a clear answer, I was informed that in fact the car had been repaired and painted outside the dealer at a certified Mercedes facility. I was shocked at that point however, I needed to have the car repaired professionally and this point and asked for the repairs to be refunded by them. They then mentioned that they had to wait for the body shops insurance claim process in order to reimburse me for the repair costs since my car was no longer in Reno. Almost two months into this and after weeks of following up through multiple emails with no responses, I escalated the matter with the Manager of the dealership and I also spent a few weeks following up until I put a deadline in which I requested there would be an official response. Almost 3 months into this, they finally made a decision to refund the cost of repair, which I thought was below the absolute minimum they could do given the fact that they hadn’t disclosed the extent of the repair the vehicle had even though I clearly asked and it was information they had and failed to mention.