Lexus of Towson
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Customer Reviews of Lexus of Towson
Review type:
New to me purchase
by SRD on 05/09/2025
Great buying experience, Mike was knowledgeable and patient
85 reviews
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Great Experience
by cranio on 12/18/2016So I just bought a Lexus Rx450h. Buying a hybrid in and of itself was a huge decision for me, but my salesperson at Lexus of Towson was extremely helpful. They didn't have the color that I wanted in stock but my salesperson Cassidy… Drummond went above and beyond trying to locate the color I wanted only to have me change my mind multiple times. I can't thank the whole crew for putting up with my nonsense and remaining extremely professional. I can't recommend this dealership highly enough. I have bought several autos from high end dealerships but none of experiences have been as seamless.What a wonderful review, thank you so much for sharing it with us! Success stories such as yours is what makes what we do completely worth it. Our team loves to help out our clients every step of the way, and go above and beyond what is expected. Thank you for choosing Lexus of Towson and we hope you love your new Lexus Rx 450h!
Excellent!!!
by HappyLexusOwn on 05/11/2016I recently purchased a Lexus Certified Pre-Owned 2014 RX 350 F Sport. I worked with Ronnie Book and highly recommend him if you are looking to purchase a Lexus. He was incredibly helpful and allowed me to take my time in making a decision… without pressuring me to buy the car on the spot. The used car manager was also very professional while negotiating the deal as was every other employee I encountered at the dealership. I will definitely purchase my next car from Lexus of Towson!Excellent Lexus Salesman
by Thomas2710 on 02/25/2016Connor Gue of Lexus of Towson is a fine salesman, he promptly answered my questions with accurate answers, very pleasant to work with. In the end I purchased a different automobile, but if you are looking for a Lexus in the Baltimore, MD… area, I would highly recommend Connor.Customer Satisfaction is Key
by ls400_mylexus on 02/14/2016Highest level of professionalism?! No, I didn't receive that service, due to my LOVE of an old 1996 Lexus LS400 (Which is one of my favorite models). I went in for service at Towson location on Friday, and was turned away based on the… visual of my vehicle. I had purchased from an auction months ago and was able to drive home on cloud nine. Shadow (btw is her name), starts up quietly every time without hesitation. Engine & Transmission Strong. These cars are built to last. You already know that though! Has a few blemishes,not too pleasant on the eyes, but has plenty potential and lots of life ahead in her. Like they say, "It's not what you have on the outside that glitters in light, it's what you have on the inside that shines in the dark". A month into driving Shadow, she shuts down at a light. I crank, but no start. Hmmm, I immediately turn to one of my many Lexus forums for a little insight of what it could be. I was suggested replace fuel pump and fuel relay. Which I did immediately, but that wasn't the issue. I then had a full diagnostics test, to learn I wasn't getting any power nor a spark. Ok, let's see if Shadow is willing to talk to the OBD2 hand tool, nope, not communicating. Ding, ding, ding it's the ECU. Long story short, the car sat for 1 month in a half and I refused to let any other tech, unless it's a Lexus specialist touch my baby. I left bolts undone on the back seat (just in case they wanted to test the fuel pump) for easy excess, and to make the Lexus tech job a little easier. Anyway, your staff//tech told the sales writer that he wasn't able to examine// fix my car because of (REFER to my paperwork)I sat more than an hour. He called the last mechanic, pretty much incompetent. Then turn around and leave his tools up under my car on a crank shaft. Yes, okay! I want to know what test could have possibly been done with an uncharged battery? Even if he sparked it with a generator, that would have given me enough fuel to later roll my window up, that they purposely left down, when retrieving my car. Your sales writer was shock when I brought your tech tools back, because he raved about his staff and taking his word over mine and basically treating me like I couldn't pay for future repairs or I wasn't as important as Lexus rentals/leasing/owners with upgraded models and years. Very disappointed. They could've at least charge my battery, but instead they did nothing. Money wasn't an issue, it's all about CUSTOMER SATISFACTION and I didn't receive doodly squat! So disappointed and thought I would get VIP A* service. Will start my search for a professional computer expert... So disappointingLexus of Towson Gave the Best of 9 Lifetime Car Buying Experiences
by conwaylin on 01/07/2016Out of 9 buying/leasing experiences at various dealerships in the US (due to military moves) in the last 20 years, LEXUS OF TOWSON is BY FAR THE BEST experience that I've had. My wife gives me grief because every time I buy a new car, I… tell her that I'm driving it until it dies, but I seem to always prove her right when I end up trading in every 2-3 years. I've ended up buying cars 8 times in the last 20 years (I've kept 2), and now I can add a lease from Lexus of Towson. The only other amazing buying experience that I've had is with a gentlemen by the name of Richard Marcus who now sells Maseratis in NYC, but the dealership he worked at was crap. Andrew Connor Gue at Lexus of Towson was our sales consultant, and between his fantastic attitude and the customer care mentality at Lexus of Towson, my wife and I could not have had a better experience. Even my wife who hates car shopping with me, was happy with the short time Lexus of Towson required to make the transaction. Contrary to the traditional experience where the salesman is a representative of the dealership, Connor really made us feel like he was representing us, and not just trying to make a sale. He cared about our financial constraints, and he catered to our needs. He spoke on our behalf to the manager during the price negotiation, and successfully got us a great deal. Afterwards, the sales manager came out and talked to us; Dan Morgan was another upstanding gentleman. At Lexus of Towson, I think all customers will walk out knowing that they got a darn good deal, if not the very best deal. When combined with the positive experience, not getting the very best deal is okay with me. We got a darn good deal... it may have been the very best deal; I don't think I'll ever know. I'm almost positive that we would not have gotten close to the deal we got at any other dealership, but truth be told, with Connor Gue, Dan Morgan, and the Lexus of Towson experience, I'm quite simply satisfied... AND ECSTATIC ABOUT MY NEW LEXUS GS! I'm sure that the fact that it was a Lexus experience has something to do with it. Previously, my experiences have been at BMW, Lexus, Mercedes, Acura, Toyota, and Mazda dealerships across the US, but down to the brass tacks, it is always the people that make or break the experience. Thanks Connor and Dan!Thanks Joey
by myredes350 on 12/14/2015I would like to thank Joey Nelson for helping me drive away in my dream car. He was one of the best salesman I have ever encountered in that he made sure my experience in buying a car painless and rewarding. He has a great personality and… very friendly and care greatly in me as a customer. Look for Joey when u visit the showroom. Great person indeed.Had to call the Police
by Bullied on 10/20/2015I thought that my car shopping experience would be a breeze but boy was I in for a major shock. I began my experience wanting to explore a pre-owned 2010 GS 350 and a pre-owned 2010 LS 460. I came into the dealership with my own proof of… financing from my credit union. The finance guy Randy Schuler harassed me until no end as they wanted me to finance with the dealership. I had to tell them SEVERAL times that I have secured my own financing. Before taking the car home Randy Schuler insisted that I sign a "temporary contract" before pulling off the lot as they request that me THE CUSTOMER go pick the check up from the credit union opposed to them faxing the purchase order all because they are greedy for money and don't want to wait for the check to clear they CARE NOTHING ABOUT YOU. They tricked me into signing this application as when I came back the next day I told them that I wasn't happy with the car but was willing to explore something in my price range a little larger in size or place me back in my vehicle that i originally came in. At this time the General Sales Manager Kevin Ferg stated NO we DO NOT take back vehicles nor will we give you yours back I don't know what to tell you sorry. He then proceeded to call the police to have my boyfriend put out of the dealership as my boyfriend had questions as to why they cant help me or return me to my OLD CAR when I haven't even had the vehicle 24 hrs. The General Sales Manager Kevin Ferg then threatens me as my boyfriend is forced to stand outside by saying I better return the check or else he WILL run my credit and HE WILL get it financed BY ANY MEANS NECESSARY this is FRAUD FLAT OUT plain as day. At this point I called the police on them and the officer suggested that I seek legal council as he has never encountered any such as this with a dealership. In addition while test driving one of their vehicles one of the sales people stole my sunglasses. This has been utterly the WORST experience of my life for me to be a first time Lexus owner. You have been warned please read the reviews on this site and take heed before purchasing a vehicle with this dealership. Let someone else's experience save you from being completely disrespected, lied to, stolen from, and bullied into your car purchase. Do your research and read these reviews carefully as I have. I have seen that there have been other folks that have experienced the same treatment as I have.We are sorry you were unsatisfied with your experience. As mentioned, all sales are final and we are not required to take a vehicle back due to a change of heart. All paperwork was properly filled out and signed resulting in a deal. Since you did not receive the resolution you wanted, things became unruly. We strive to go above and beyond to satisfy our customers and it was unfortunate that we were unable to that in this instance.
Great experience
by nguns21 on 10/02/2015from the time i walked into the dealership, to when i drove away, my salesperson Cassidy was the best! Thank you so much!Disappointing Customer Service
by tonylinv on 07/14/2015Dealing with car salespeople is never an easy proposition but it is made even more difficult when most of the team you deal with does not have customer service as their main focus and is biased against women. My wife and I took take from… work so that we could finalize a deal to swap our used GX460 for a new one which would extend out our loan. The deal was supposed to be straightforward in that we wanted the same color scheme we had in our old one. Upon arriving at the showroom and after completing some paperwork, we were shown the GX460 we noted that the interior color was not the correct one as it was different than our current one. The salesperson reacted by aggressively approaching my wife, berating her and blaming her for the error. Next we were told that they would find another one that matched our request and once they did we were instructed to complete all the paperwork necessary so that when my wife picked up the car there would be limited work she needed to do. So we spent the next hour completing all the paperwork, financing and added features to make it easier on everyone once the vehicle was picked up. After 3+ hours in the showroom for a transaction we thought we take about an hour we left. My wife then arrived a couple of days later to pick up the vehicle we had signed for days earlier on to find out that they had sold that vehicle for which we still had the paperwork for and never notified anyone. So all the paperwork had to be redone by my wife and was never told why or how they were able to sell a vehicle that we had signed paperwork in our possession. Subsequently, we asked several times to meet with the executive team of the dealership only to get the run around and absolutely no follow-up or apologies to my wife for the situation even though she is a valued customer of the service center, which we both believe provides her great service, despite the unprofessional sales team. It is very disappointing that this sales team treating a woman in such an unprofessional, uncaring way only to make their sales. So before you interact with this team note that the sales team can treat you without "customer service" in mind.Deceiving Practice
by khosha on 03/07/2015BE CAREFUL. THIS DEALER LISTS CARS AS CERTIFIED, BUT THE PRICE NEXT TO THE LISTING IS NOT FOR A CERTIFIED CAR. THEY ADD AN ADDITIONAL $1000 FOR CERTIFICATION FEE. My overall experience was not pleasant. I bought the car just because my… family liked the car and I could not find another one with that color combination within 80 miles radius. Besides, I sold my car the weekend before and we needed another car. The car I bought was listed on the Internet (Lexus Pre-Owned Site and the Dealership site) for $40,000 certified. I called in the morning and we negotiated to $38,500. I provide my information and they ran credit and etc. When I arrived, I saw them adding $300 dealer processing and $1000 certification fee to the price. I understand and agree with the dealership's processing fee, but I could not understand the $1000 certification fee. The used car sales manager (Josh Katz), who is the rudest individual I have met in my life, told me that the Internet price and what we negotiated did not include the Lexus certification. I could buy the car without the certification and not pay the $1000. I called other dealerships and they said that their online price includes the certifications. The manager, knowing that I traveled 80 miles, told me that I don't have to buy the car and this is the way they do business. Another thing that really ticked me off was the manager's unwillingness to fix things with the car. The front bumper had a scratch and I wanted that fixed. He said that with that price, he has no room to fix that. He sold me the car pretty much at the asking price. I told him how much it would cost to fix the bumper. He was unwilling to move from his spot to go and check. He just said that he doesn't know and he can't find out. He basically told me that I am not an important customer to him and that he doesn't care if I buy or not. I bought the car because I liked it, but I told him that I will write a review about him and his practice of listing cars as certified and then adding the $1000 certification fee when he is closing the deal. He acted that he doesn't care. Either he owns the dealership and feels untouchable or he lacks basic sales person or even human interaction skills. Read few more comments here or on Yelp before you go there. I am not the only one complaining about the manager or the dealership. The sales guys tried to make me happy, although I think he should have told me if they were planning to add another $1000 to the price.[violative content deleted] at Lexus of Towson
by smartconsumer on 11/22/2010I have used Lexus of Towson service for 2 years. I was very pleased until this past fall when I brought my car in for regular maintenance. As usual, I had a loaner from Lexus and drove it to my home a mile away and it stayed in my garage… until I left to pick up my kids at school and then went directly back to Lexus for my car. Two days AFTER the maintenance, I get a call stating that the loaner I used came back damaged on the passenger side of the car. Mr. Jim Dick (service director) stated it looked like it was hit w a basketball. I explained nothing happened. He stated his employee saw the damage as I drove into the service area and he was called and saw the car immediately. Why did it take up to 2 days to be called by Lexus about this damage? Why was I not called over to the car immediately if an employee saw it immediately and Mr. Dick saw it immediately? I spoke w Mr. Dick who stated that it didn't matter how long it took for them to reach me but that I was responsible for it anyway. Called my insurance people immediately who went to view it a few days later but it had already been "repaired." No evidence. No pictures to prove anything. Their word against mine. As far as I'm concerned, bad business. I am not being irresponsible. I don't want to be bullied by any Mr. Dick or Lexus employee. Now I cant get service from ANY Lexus dealer unless I pay the $250.00ish bill.[violative content deleted] Management of James Dick
by rickhead1 on 01/28/2010James Dick, head of Lexus Service should be fired for mistreatment of customers. Lack of concern for customer needs. The employees faces looked like they was walking through the fires of hell. The only African-American people I seen working… at this dealership are stuck washing cars. I waited more than two and a half hours for a oil change. When I complained to James Dick and asked why did this take so long. He replied you only come here for oil changes and don't bother sending in a survey this time cause I always have your address and phone numbers changed in the system. You should take your car to one of those ghetto places that sold you those wheels to do your oil changes. "Your kind are always a pain in the ass" I have been coming here off and on for years forgeting how bad the service is, thinking maybe things will be different this time and this [violative content deleted] won't be working here. This is a Lexus dealership after all.Maybe that is why I was treated like crap because I had my black boyfriend with me. He was very rude and ignorant to him and he was rude right back...
Great Experience at Towson
by markba on 05/02/2009Actually I had a great experience at Lexus of Towson. Came in looking for a new Lexus and we shopped many other dealers not just Lexus. When we came in we had no idea what kind of a salesman we would get. After dealing with so many… pressure sales techniques Bwerani Nettles was a breath of fresh air. He was funny and listened to what we asked. I actually heard him getting in trouble for pricing our IS250 to low! It was all class and he has followed up to check in a couple of times already. All in all we got lucky and got a good one. I guess your mileage may vary.Lexus of Towson
by smanigault on 03/23/2009The Used Car Representatives and Manager at Lexus of Towson were wonderful. They assisted me in getting the greatest tradin value as well as affordable financing. They really know how to rollout the red carpet there and make potential… buyers feel welcomed. I have recently purchased my 2nd vehicle from Lexus of Towson and has had maintenence work done there. My experience w/the employees and service center has been great. I have not had this type of service elsewhere and would not want to go elsewhere.AWFUL
by jkk1 on 06/21/2008This dealership is the epitomy of sleaze. I purchased a RX low miles just out of loaner service. I have had so many problems and now found pitting in chrome wheels. Another Lexus dealer says they are after market wheels. Yes, Lexus of… Towson sold me a CPO that was owned by THEM the entire life of the car, and sold it CPO with aftermarket wheels. They will do and say anything to move cars in that dealership (it is a high volume dealership). Taking measures to try and report them to corporate. Buyer beware.Lexus of Towson No Business Ethics
by mtn on 11/16/2007I purchased what I thought was a Certified Pre-Owned GX470 Lexus from Lexus of Towson Dec. 8th, 2006. My first issue was that when they brought me the car it was not cleaned up very well and there was not a full tank of gas in the vehicle.… I had to ask for it and at the time felt like I was troubling the Sales Person Bwerani Nettles. This was my 4th CPO Lexus so I was familiar with the Lexus quality of service. My other 3 purchases were from Lexus of Rockville which were all outstanding. Lexus of Towson obviously does not operate under the same code of conduct. The only reason I went to Lexus of Towson was due to proximity of my home. I also assumed that all Lexus dealerships have the same code of conduct...this is not the case. I drive a lot and started noticing shortly after the purchase very disturbing things. The outside parts ot the car started coming loose. I was driving one day and lost the back side quarter panel on the passenger door. I had made calls etc... that went unreturned. I took the car to Lexus of Rockville where I was told that the car had been in an accident in 2003 with frame damage and that Lexus could not have possibly certified such a vehicle. I then called Lexus of Towson to speak to my sales person who in turn told me I neede to speak to the GM. I came in to speak to the GM Chris McEldowney who had just started there in April. Chris let me know that the car was sold under what they had paid for it and that it failed certification. I told him that I wanted them to take back the car and give me a real certified vehicle which I found at their sister dealership Len Stoler Lexus. I told him I had put new brakes and new rotors on the car and I expected to get that money back as well, whether that be through giving me an equivalent CPO GX470 or through another way. He acted like he would be very helpful but he was not. I got an attorney who has written letters to him, the head of the used car sales department and the owner of the dealership Mr. Burg. This was done back in Sept. and still we have not heard a word. I have written the National Automobile Dealer Association (NADA). I have written Lexus Customer Service several times...they are of no help because each dealership is individually owned and basically can do what they want. I have since contacted the Investigative news team and am working on a report to give to the BBB along with contacting the Attorney General. I could attach 20 letters of communication I have sent and a spreadsheet of phone calls, contacts, times, dates and the conversations that have taken place but I believe you will have a full understanding as to staying away from this Dealership unless they are adamant in making positive changes with regard to improving their business practices. If you want to buy a CPO Lexus or a new Lexus, Lexus of Rockville will be the only place I will do business even if I move to another part of the world. I have learned a very costly lesson.Damaged my vehicle and service manager was very rude and disrespectful
by michelemc on 09/05/2012updated 05/24/2025Took my car in for some maintenance, My service Consultant, Bill Mortimer was very helpful and friendly as well as other service consultants I have dealt with over the years. I picked my car up and had damage around the dash where they… pried my dash off the replace the auxiliary cord. Bill had the service manager Jim Dick come a speak with me. They take my car back and the technician claims they did not touch that part of my car. While standing there I pull of several you tube videos showing how to replace the auxiliary cord and area where the radio and navigation needs to come off. Mr. Dick refused to look at the videos and said his technician said he did didn't touch it so he said he is not paying for my dash to be fixed. He was very rude ignorant and disrespectful. I would never in a million years expect this from a Lexus dealer.Thank you Lexus of Towson
by teacher729 on 07/21/2011updated 05/24/2025I found my RX on Lexus of Towson's website. I had been looking for a while online for a certain price range and miles on a RX with nav. From the first time I called in and talked with Dan he was very nice and put me at ease with the… vehicles condition before I made the drive in. The vehicle was cleaner than I thought! Thanks to Dan and Lexus of Towson for doing it right the first time. I love my car and have been taking advantage of my free car washes when I'm in the Towson area shopping!Folding top disaster
by polo911 on 10/23/2013updated 05/24/2025On August 24, 2013 I delivered my 2002 Lexus SC430 to the service dept. Of Lexus of Towson. The problem was that the convertible top would retract fully but would not fully close. I stated to Michael M. at that time that a cable was loose… and off the track on the rear right side. I was then charged $150 to diagnose the problem (later changed to $250) I was also told that this amount would be deducted from the charges for any work done. This was a Friday and I stated that I would need the car back on Saturday as I live 140 miles from the dealer and needed to be at work on Monday morning. Mr M. assured me that this was fine and he would call me on Saturday. At 3:00 PM on Saturday I was passed being concerned that the car would not be ready in time so I placed a call to Lexus of Towson and was told that Mr. M. was off on Saturday. Shortly thereafter Mr. M. called me and informed me that they would need to replace three switches at the cost of $726.87 as these switches were working "intermittingly" stating that sometimes the top would go up and sometimes it would only close part way. Later that week I received a call from Jim D. informing me that they had replaced the switches and that the problem still remained. He also stated that they had misdiagnosed the problem and that the motors and various other parts needed to be replaced at a cost of over $6000.00. I told him not to do the work a return the car to me in the same condition that I had dropped it off. We they delivered the car the top down and up switch was dead. Pushing it on longer took the top down. I again asked that this be fixed to at lease enable me to put the top down and up to the point that I could close it myself manually. I was told by Mr. D. that they would pick up my car and take it back and work on it to return it in the same condition that it was in when dropped off the first time. Eight days later they called to tell me that it was back to operating the same way as it was when I delivered it to them the first time, and they would deliver it to me. When it arrived it was the same as it was when they delivered it up the first time, activating the top down switch did nothing! In addition to this now the Nav. System did not work. I have complained about this to Lexus of North America, who contacted Mr. D. Mr D. states that it was working when it left Towson and it was delivered my a "Master Tech" . The so called Master Tech was a porter who arrived without a gas card or any cash to return home. I gave the so called Master Tech $20.00 for gas before he returned to Towson. I am of the opinion that Mr. D. will say or do anything to Cover [non-permissible content removed]. It is a disgrace to Lexus to have someone of his obvious lack of integrity represent them. I only ask that my retractable top be put back to the way it operated before my unfortunate experience with Lexus of Towson service.Good and Bad
by twm on 02/08/2012updated 05/24/2025Good and Bad. New car buyer experience was terrible. Had a 2000 GS300 and the amount they would give us on a trade-in was 5K below KBB. What a joke. The car was in mint condition. I think the appraiser was a rookie and even the salesman… couldn't believe it. He tried for more but no go. Ended up purchasing our 2006 GS 300 from another Lexus Dealer (Not aloud to mention where in these reviews). We got our extra 5K and another 1K off the sticker price. I know dealers need to make money but come on. 10K+ profit off a sale is a little extreme. The good part is we service it at Towson and so far we've been pleased with them. Looking at a 2013 GS 350 now. These dealers need to know we'll travel to save 5K anyday. One other thing....I was told by the Towson salesman that we wouldn't get priority service if we bought the car somewhere else and tried to get it serviced at their dealership. I told him to put that in writing so we can introduce him to the unemployment line.Great experience
by happycamper44 on 06/11/2013updated 05/24/2025I had a great experience with Lexus of Towson. I paid a very fair price plus got a better price for my trade than CarMax. They were honest and I had the best car experience in buying my new Lexus.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (3)
- English
- Portuguese
- Spanish
Congratulations on your purchase! We are happy to hear that you had a positive experience with Mike. Thank you for choosing Lexus of Towson!
by Lexus of Towson on 05/12/2025