Lexus of Towson

I purchased what I thought was a Certified Pre-Owned GX470 Lexus from Lexus of Towson Dec. 8th, 2006. My first issue was that when they brought me the car it was not cleaned up very well and there was not a full tank of gas in the vehicle. I had to ask for it and at the time felt like I was troubling the Sales Person Bwerani Nettles. This was my 4th CPO Lexus so I was familiar with the Lexus quality of service. My other 3 purchases were from Lexus of Rockville which were all outstanding. Lexus of Towson obviously does not operate under the same code of conduct. The only reason I went to Lexus of Towson was due to proximity of my home. I also assumed that all Lexus dealerships have the same code of conduct...this is not the case. I drive a lot and started noticing shortly after the purchase very disturbing things. The outside parts ot the car started coming loose. I was driving one day and lost the back side quarter panel on the passenger door. I had made calls etc... that went unreturned. I took the car to Lexus of Rockville where I was told that the car had been in an accident in 2003 with frame damage and that Lexus could not have possibly certified such a vehicle. I then called Lexus of Towson to speak to my sales person who in turn told me I neede to speak to the GM. I came in to speak to the GM Chris McEldowney who had just started there in April. Chris let me know that the car was sold under what they had paid for it and that it failed certification. I told him that I wanted them to take back the car and give me a real certified vehicle which I found at their sister dealership Len Stoler Lexus. I told him I had put new brakes and new rotors on the car and I expected to get that money back as well, whether that be through giving me an equivalent CPO GX470 or through another way. He acted like he would be very helpful but he was not. I got an attorney who has written letters to him, the head of the used car sales department and the owner of the dealership Mr. Burg. This was done back in Sept. and still we have not heard a word. I have written the National Automobile Dealer Association (NADA). I have written Lexus Customer Service several times...they are of no help because each dealership is individually owned and basically can do what they want. I have since contacted the Investigative news team and am working on a report to give to the BBB along with contacting the Attorney General. I could attach 20 letters of communication I have sent and a spreadsheet of phone calls, contacts, times, dates and the conversations that have taken place but I believe you will have a full understanding as to staying away from this Dealership unless they are adamant in making positive changes with regard to improving their business practices. If you want to buy a CPO Lexus or a new Lexus, Lexus of Rockville will be the only place I will do business even if I move to another part of the world. I have learned a very costly lesson.