Lexus of Towson

On August 24, 2013 I delivered my 2002 Lexus SC430 to the service dept. Of Lexus of Towson. The problem was that the convertible top would retract fully but would not fully close. I stated to Michael M. at that time that a cable was loose and off the track on the rear right side. I was then charged $150 to diagnose the problem (later changed to $250) I was also told that this amount would be deducted from the charges for any work done. This was a Friday and I stated that I would need the car back on Saturday as I live 140 miles from the dealer and needed to be at work on Monday morning. Mr M. assured me that this was fine and he would call me on Saturday. At 3:00 PM on Saturday I was passed being concerned that the car would not be ready in time so I placed a call to Lexus of Towson and was told that Mr. M. was off on Saturday. Shortly thereafter Mr. M. called me and informed me that they would need to replace three switches at the cost of $726.87 as these switches were working "intermittingly" stating that sometimes the top would go up and sometimes it would only close part way. Later that week I received a call from Jim D. informing me that they had replaced the switches and that the problem still remained. He also stated that they had misdiagnosed the problem and that the motors and various other parts needed to be replaced at a cost of over $6000.00. I told him not to do the work a return the car to me in the same condition that I had dropped it off. We they delivered the car the top down and up switch was dead. Pushing it on longer took the top down. I again asked that this be fixed to at lease enable me to put the top down and up to the point that I could close it myself manually. I was told by Mr. D. that they would pick up my car and take it back and work on it to return it in the same condition that it was in when dropped off the first time. Eight days later they called to tell me that it was back to operating the same way as it was when I delivered it to them the first time, and they would deliver it to me. When it arrived it was the same as it was when they delivered it up the first time, activating the top down switch did nothing! In addition to this now the Nav. System did not work. I have complained about this to Lexus of North America, who contacted Mr. D. Mr D. states that it was working when it left Towson and it was delivered my a "Master Tech" . The so called Master Tech was a porter who arrived without a gas card or any cash to return home. I gave the so called Master Tech $20.00 for gas before he returned to Towson. I am of the opinion that Mr. D. will say or do anything to Cover [non-permissible content removed]. It is a disgrace to Lexus to have someone of his obvious lack of integrity represent them. I only ask that my retractable top be put back to the way it operated before my unfortunate experience with Lexus of Towson service.