Lexus of Towson

Dealing with car salespeople is never an easy proposition but it is made even more difficult when most of the team you deal with does not have customer service as their main focus and is biased against women. My wife and I took take from work so that we could finalize a deal to swap our used GX460 for a new one which would extend out our loan. The deal was supposed to be straightforward in that we wanted the same color scheme we had in our old one. Upon arriving at the showroom and after completing some paperwork, we were shown the GX460 we noted that the interior color was not the correct one as it was different than our current one. The salesperson reacted by aggressively approaching my wife, berating her and blaming her for the error. Next we were told that they would find another one that matched our request and once they did we were instructed to complete all the paperwork necessary so that when my wife picked up the car there would be limited work she needed to do. So we spent the next hour completing all the paperwork, financing and added features to make it easier on everyone once the vehicle was picked up. After 3+ hours in the showroom for a transaction we thought we take about an hour we left. My wife then arrived a couple of days later to pick up the vehicle we had signed for days earlier on to find out that they had sold that vehicle for which we still had the paperwork for and never notified anyone. So all the paperwork had to be redone by my wife and was never told why or how they were able to sell a vehicle that we had signed paperwork in our possession. Subsequently, we asked several times to meet with the executive team of the dealership only to get the run around and absolutely no follow-up or apologies to my wife for the situation even though she is a valued customer of the service center, which we both believe provides her great service, despite the unprofessional sales team. It is very disappointing that this sales team treating a woman in such an unprofessional, uncaring way only to make their sales. So before you interact with this team note that the sales team can treat you without "customer service" in mind.