Lexus of Towson

I thought that my car shopping experience would be a breeze but boy was I in for a major shock. I began my experience wanting to explore a pre-owned 2010 GS 350 and a pre-owned 2010 LS 460. I came into the dealership with my own proof of financing from my credit union. The finance guy Randy Schuler harassed me until no end as they wanted me to finance with the dealership. I had to tell them SEVERAL times that I have secured my own financing. Before taking the car home Randy Schuler insisted that I sign a "temporary contract" before pulling off the lot as they request that me THE CUSTOMER go pick the check up from the credit union opposed to them faxing the purchase order all because they are greedy for money and don't want to wait for the check to clear they CARE NOTHING ABOUT YOU. They tricked me into signing this application as when I came back the next day I told them that I wasn't happy with the car but was willing to explore something in my price range a little larger in size or place me back in my vehicle that i originally came in. At this time the General Sales Manager Kevin Ferg stated NO we DO NOT take back vehicles nor will we give you yours back I don't know what to tell you sorry. He then proceeded to call the police to have my boyfriend put out of the dealership as my boyfriend had questions as to why they cant help me or return me to my OLD CAR when I haven't even had the vehicle 24 hrs. The General Sales Manager Kevin Ferg then threatens me as my boyfriend is forced to stand outside by saying I better return the check or else he WILL run my credit and HE WILL get it financed BY ANY MEANS NECESSARY this is FRAUD FLAT OUT plain as day. At this point I called the police on them and the officer suggested that I seek legal council as he has never encountered any such as this with a dealership. In addition while test driving one of their vehicles one of the sales people stole my sunglasses. This has been utterly the WORST experience of my life for me to be a first time Lexus owner. You have been warned please read the reviews on this site and take heed before purchasing a vehicle with this dealership. Let someone else's experience save you from being completely disrespected, lied to, stolen from, and bullied into your car purchase. Do your research and read these reviews carefully as I have. I have seen that there have been other folks that have experienced the same treatment as I have.