Lexus of Towson

Highest level of professionalism?! No, I didn't receive that service, due to my LOVE of an old 1996 Lexus LS400 (Which is one of my favorite models). I went in for service at Towson location on Friday, and was turned away based on the visual of my vehicle. I had purchased from an auction months ago and was able to drive home on cloud nine. Shadow (btw is her name), starts up quietly every time without hesitation. Engine & Transmission Strong. These cars are built to last. You already know that though! Has a few blemishes,not too pleasant on the eyes, but has plenty potential and lots of life ahead in her. Like they say, "It's not what you have on the outside that glitters in light, it's what you have on the inside that shines in the dark". A month into driving Shadow, she shuts down at a light. I crank, but no start. Hmmm, I immediately turn to one of my many Lexus forums for a little insight of what it could be. I was suggested replace fuel pump and fuel relay. Which I did immediately, but that wasn't the issue. I then had a full diagnostics test, to learn I wasn't getting any power nor a spark. Ok, let's see if Shadow is willing to talk to the OBD2 hand tool, nope, not communicating. Ding, ding, ding it's the ECU. Long story short, the car sat for 1 month in a half and I refused to let any other tech, unless it's a Lexus specialist touch my baby. I left bolts undone on the back seat (just in case they wanted to test the fuel pump) for easy excess, and to make the Lexus tech job a little easier. Anyway, your staff//tech told the sales writer that he wasn't able to examine// fix my car because of (REFER to my paperwork)I sat more than an hour. He called the last mechanic, pretty much incompetent. Then turn around and leave his tools up under my car on a crank shaft. Yes, okay! I want to know what test could have possibly been done with an uncharged battery? Even if he sparked it with a generator, that would have given me enough fuel to later roll my window up, that they purposely left down, when retrieving my car. Your sales writer was shock when I brought your tech tools back, because he raved about his staff and taking his word over mine and basically treating me like I couldn't pay for future repairs or I wasn't as important as Lexus rentals/leasing/owners with upgraded models and years. Very disappointed. They could've at least charge my battery, but instead they did nothing. Money wasn't an issue, it's all about CUSTOMER SATISFACTION and I didn't receive doodly squat! So disappointed and thought I would get VIP A* service. Will start my search for a professional computer expert... So disappointing