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Lexus of Towson


1040 York Rd, Towson, MD 21204 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (12) No (3)
Service Rating
Recommend:
Yes (26) No (0)
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Dealership Sales Review

5 out of 5 starssales Rating
Lexus of Towson Gave the Best of 9 Lifetime Car Buying Experiences
Written by conwaylin on 01/07/2016

Out of 9 buying/leasing experiences at various dealerships in the US (due to military moves) in the last 20 years, LEXUS OF TOWSON is BY FAR THE BEST experience that I've had. My wife gives me grief because every time I buy a new car, I tell her that I'm driving it until it dies, but I seem to always prove her right when I end up trading in every 2-3 years. I've ended up buying cars 8 times in the last 20 years (I've kept 2), and now I can add a lease from Lexus of Towson. The only other amazing buying experience that I've had is with a gentlemen by the name of Richard Marcus who now sells Maseratis in NYC, but the dealership he worked at was crap. Andrew Connor Gue at Lexus of Towson was our sales consultant, and between his fantastic attitude and the customer care mentality at Lexus of Towson, my wife and I could not have had a better experience. Even my wife who hates car shopping with me, was happy with the short time Lexus of Towson required to make the transaction. Contrary to the traditional experience where the salesman is a representative of the dealership, Connor really made us feel like he was representing us, and not just trying to make a sale. He cared about our financial constraints, and he catered to our needs. He spoke on our behalf to the manager during the price negotiation, and successfully got us a great deal. Afterwards, the sales manager came out and talked to us; Dan Morgan was another upstanding gentleman. At Lexus of Towson, I think all customers will walk out knowing that they got a darn good deal, if not the very best deal. When combined with the positive experience, not getting the very best deal is okay with me. We got a darn good deal... it may have been the very best deal; I don't think I'll ever know. I'm almost positive that we would not have gotten close to the deal we got at any other dealership, but truth be told, with Connor Gue, Dan Morgan, and the Lexus of Towson experience, I'm quite simply satisfied... AND ECSTATIC ABOUT MY NEW LEXUS GS! I'm sure that the fact that it was a Lexus experience has something to do with it. Previously, my experiences have been at BMW, Lexus, Mercedes, Acura, Toyota, and Mazda dealerships across the US, but down to the brass tacks, it is always the people that make or break the experience. Thanks Connor and Dan!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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