Lexus of Towson

James Dick, head of Lexus Service should be fired for mistreatment of customers. Lack of concern for customer needs. The employees faces looked like they was walking through the fires of hell. The only African-American people I seen working at this dealership are stuck washing cars. I waited more than two and a half hours for a oil change. When I complained to James Dick and asked why did this take so long. He replied you only come here for oil changes and don't bother sending in a survey this time cause I always have your address and phone numbers changed in the system. You should take your car to one of those ghetto places that sold you those wheels to do your oil changes. "Your kind are always a pain in the ass" I have been coming here off and on for years forgeting how bad the service is, thinking maybe things will be different this time and this [violative content deleted] won't be working here. This is a Lexus dealership after all.