Customer Reviews of BMW of Silver Spring
Review type:
Harold Shelby and team rocked!
Lost Key experience
by OneMR2X on 02/02/2018The service I received at BMW Silver Spring, Maryland was superior. A parking valet attendant lost the key to my BMW X3 at 1:30 am in the morning and I was 25 miles from home. The valet attendant was unconscious to the extent of his… action and how it adversely impacted me and my date. For example, he actually said with contempt "I said I was sorry." and "you can call an Uber". After waking up his management and calling the police to address the immediate issue of my lost key, I am happy to say that Brandi, in the service department assisted to obtain and reset a new key for my 2016 X3. Furthermore, as it is in bailment issues she knew it is the responsibility of the parking company to pay the cost of a new key and reset. Providing one less thing for me to do, she recovered the total cost associated with the lost key from the Parking Company. Thank you Brandi, you made my experience better to include the complementary loaner vehicle. I appreciate it, these are the amenities which make the cost of a BMW worthwhile.Thanks for sharing your detailed feedback. We are happy Brandi could help you out with getting a new key for your vehicle. We are always more than happy to assist you if anything else comes up. Take care!
BMW Special Care (Ask for Karen H.)
by TerranceMartin on 02/01/2018My experience purchasing my new 528i xDrive was, and will always be memorable one. BMW in Silver Spring provided me with excellent care and quality service. I highly recommend Karen Herbert as a sales associate. She is very kind,… understanding, and will look out for your best interest without sugar coating any details. She really took the time to get me where I need to be on my first BMW purchase. Had it not been for her outstanding effort I'm not sure that I would be an official BMW owner today! Thanks Karen :)Hi, we're glad you had such a wonderful experience with us! Congratulationson your new 528i xDrive! We are always more than happy to assist you if anything else comes up. Take care!
Mr. Ron Askew is Extraordinary
by vince4707 on 01/31/2018I visited the dealer today to plan ahead for my next vehicle purchase because I am leaving in 2 weeks for United States Army basic training. I went to about 3 dealerships and no one greeted me as I entered. Upon my arrival in less than 10… seconds Mr. Ron spotted me and asked if I need any help. I told him the vehicle I was interested (335/340ix) and he asked a series of question to truly understand my needs. He was able to asses what I wanted out of my next vehicle and helped me narrow down my options. He even gave me great advice on how to best go about financing the vehicle and giving me tips to optimize my credit score. I truly appreciate the time and effort Mr. Askew took to help me when other dealerships didn't even take the time out to say hello. We went on a test drive and due to Mr. Askew's detailed presentation of the vehicle I fell in love with the 2018 340ix. Since I will be leaving the area soon for the military and have no idea where my first duty station is, I informed Mr. Askew that wherever I am weather it be overseas of in another state, I will not purchase a BMW unless it is from him at BMW of silver spring and have it shipped. I highly recommend Mr. Askew to anyone looking to purchase a BMW you will not be disappointed at all and you will receive service that beyond extraordinary. Thank you Mr. Ron Askew!Hi, we're glad to hear we delivered such a great experience. If you have any further questions, please don't hesitate to reach out, we are more than happy to help! Take care!
Best BMW dealership, great people and service!
by MariyaB on 01/26/2018The team at Silver Spring is impressive; so much better than any other BMW dealership I've been to. Everyone there is smiling and glad to help as you walk through. Mainly I was in touch with Dave Strassman for my lease; a family member… referred me to him. Dave is the most dedicated and dependable salesperson I've ever worked with. He made my lease experience easy and fast, saving me a lot of time by being available via phone and email. He's super responsive and goes out of his way to make clients happy. When I came to pick up my shiny new X1 it was perfectly detailed and waiting for me. Dave took the time to show me how all the features worked and was patient with my endless questions such as "what does this button do?" I recommend to everyone that they should go to BMW of Silver Spring and always ask for Dave!Mariya, we're pleased you've had a great experience working with Dave and would recommend him to others. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional Customer Service
by bmw2017 on 01/18/2018We always receive exceptional service. Shout out to Mr. Elon Benaknin, Mr. Joe Diss, Ms. Rachel Rhea, and Mr. David Davila. Always a pleasure. Thanks for everything!We are glad to hear Elon and our team always provide you with exceptional customer service! Please don't hesitate to reach out to us if there's anything more we can do!
Exceptional Service - Ron Askew
by sbose89 on 01/14/2018Ron Askew provided exceptional service and helped us make the ultimate decision on the perfect car for us. He was very patient and understanding, which made purchasing our new vehicle a seamless process. Moreover, he brought both vehicles… we were contemplating buying, out front so that we could visualize the features on each and make a comprehensive decision. Additionally, when negotiating the price of the vehicle of our choice, he took his time in computing all the numbers to ensure that every discount we were eligible for was applied. We truly appreciated his professional and kind demeanor and would recommend him to others looking to buy a BMW!We're happy you received exceptional service from Ron and that you got the perfect car for you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW 3 Series
by bimmer3 on 01/11/2018Len was very friendly and made my drive from PA worthwhile. He was very helpful and kept in touch with us until the registration process was through. I will definitely refer this dealership to my friends.We're glad Len was so helpful and that you had a pleasant purchasing experience with us. Thank you for the great feedback and have a fantastic day!
Best buying experience ever.
by M4pilot on 01/10/2018After being a 20+ year customer at a rival dealer I found the buying experience at Silver Spring refreshingly positivity and low stress. Im sending all of my friends and relative to Tae from now on. We will definitely be back.Thank you for this wonderful feedback! We're delighted you had a fantastic purchasing experience and will be recommending us to your friends and relatives. We look forward to seeing you again soon!
Excellent Hassle Free Car Purchase Experience
by SepiBazr on 01/07/2018I live in Virginia but came all the way to Silver Spring dealer since I didn't have a good experience with another BMW dealer in Virginia. The staff are very friendly and not pushy. My advisor Karen Herbert was very professional and… listened carefully as to what options i'm looking at and what I am interested in. Although i had some constraints in terms of color, model and financial aspect she managed to work things out for me and made sure I'm being taken care of and will step out of her office with happy face. She was very calm and helpful even during negotiation on price. She was very flexible and discussed an affordable financing option which was the best fit for me. There was a bit of waiting time at the end with their accounting office which I blame it on busyness of end of the year. It was worth the wait and if you are in the market to get a BMW this is the place to go!Five star dealership and delightful purchase experience
by FayDeng on 12/30/2017I can't say enough great things about Silver Spring BMW. I have been receiving outstanding services from this dealership for over five years now and my most heartfelt conclusion is that this dealership is professional, service oriented,… fair and friendly. Every time I would rather travel 40 miles than choosing any other that is physically closer to me, because Silver Spring dealership DOES make a huge difference. So as expected, my vehicle purchase experience yesterday with my agent David Davila was superb. David was extremely knowledgeable, patient, helpful, and respectful. From A to Z, David provided the best possible advice and assistance. It is such a relaxing and precious feeling to buy a car with zero pressure, knowing that your agent actually wants you to get what is the best for you. I would strongly recommend this dealership to anyone that is looking for honest and great service.Congratulations on your new vehicle, and thank you so much for your recommendation! If you have any further questions, please give us a call. We're always happy to help! Safe travels!
When looking for a new BMW ask for Lonnie Overby
by ChrisG78 on 12/29/2017Having delt with Lonnie in the past he was my go to guy. His professionalism, knowledge, patience, and willingness to help are second to none.Thanks for your review! We're so glad to hear that Lonnie provided such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Got the car I needed and wanted
by kmccray202 on 12/27/2017I enjoyed the process of purchasing a vehicle from BMW of Silver Spring thanks to Karen Herbert. Her knowledgeable and personable approach made the process very straight forward and it was hassle free in its truest form. I would advise… anyone interested in buying a vehicle to first speak with Karen.Thanks for your wonderful review! We're so glad that Karen provided you with such a great experience purchasing your new BMW! If you ever have additional questions or needs, please let us know! Take care!
Ron Askew - Best in Business
by Rahul_s on 12/18/2017updated 12/26/2017The Client advisor who took care of my car buying process is Mr. Ron Askew, He was phenomenal to deal with, is a true professional, who doesn't use pressuring tactics or double talk to make a sale, very polite, patient, listened to all my… questions, answered them in the nicest possible way. Not a pushy guy like you find at most dealers, took the time to do the test drive, brutally honest about everything and most of all he helped me fight to get the best price for the car and the most for my trade. I really appreciate all the time he took with me and will definitely refer Ron to others for your next car purchase. He had this touch of humanity - all the way in the process, it makes this flat world a little softer!Rahul, we're glad to hear Ron delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Excellent Car Buying Experience!
by DonC_BMW on 12/11/2017Desirea Jackson was a delight to work with. From the beginning of meeting her, she was attentive and completely listened to my preferences (i.e. price #1, the conveniences I was looking for, and options) for a car. We sat down at her desk… and she began to ask a few questions, pull information on the car I was interested in, the car fax, and gave me an introduction to the BMW line so that I could have a sense of how BMW cars may stack up to the Mercedes I was eyeing as well. I felt almost as if I was in a BMW 101 class! In a few short minutes, I learned more about BMWs and its various models than I ever would scouring the web in the same amount of time. She made me feel comfortable enough that I decided to test drive the car and she even presented me the opportunity to test drive several other cars as a comparison. While on the test drive, she continued to introduce options, conveniences, the technology and the performance on the car. I was really impressed by her overall presentation and her invested interest to know so many details about certain BMW cars inside and out. This type of display, certainly let me know as a customer know....that she takes take pride in the product she was selling and not just solely focused on a sale. I did not purchase the car immediately as I wanted a day or two to decide. I must admit, I had Mercedes-Benz separation issues...lol. I was a long time MB car owner (actually my last 3 cars)...but working with Desirea help me in making the decision to switch. And, good decision it was! I love my new ride. During the time before deciding to buy, she remained responsive and promptly available to answer any questions that I had during that time (via phone, text and email)...and believe me, there were plenty! When it came to making the actual purchase, she was commendable in her efforts and BMW Silver Spring was very fair in accepting the offer and price I gave them. It was a very relaxed car buying experience and her GM (Steve and Allen) were helpful in meeting my needs and completing the deal. I truly walked from their establishment feeling like a valued customer and I love my new 5 Series! She made the entire car buying process very easy for me and talking/dealing with her was like talking to a friend. She helped me find exactly what I was looking for and even stayed late past closing time to make sure everything was done properly. The whole team was the 5 star professional service you would expect. I highly recommend this dealership and if you are ever in need of an outstanding sales contact to speak to while there....go see Desirea Jackson!Your wonderful feedback and rating mean a lot to us and we're happy you found our staff to be so supportive during your experience here at BMW of Silver Spring. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great experience!
by drmsmith on 12/10/2017I had a great experience today leasing a new 3 series at BMW of Silver Spring. Ron Askew was great to work with and really listened to what I wanted. Anthony Lucas in the financing department was great too. I would definitely recommend.We greatly appreciate your recommendation of our team here at BMW of Silver Spring. Please let us know if there is anything else we can do for you; we are more than happy to help!
First car
by Bfoster on 12/09/2017Ron Askew at thre BMW of Sliver Springs made the purchase of my sons new car a breeze. He knew what he was talking about, he also got my son a great deal on his new car!We're happy Ron was so helpful in the purchase of your son's new car. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best BMW dealer!
by eddie_yvp on 11/27/2017I recently purchased my second car from BMW of Silver Spring with Karen Herbert. Both times I have been extremely impressed with the process and level of service. Absolutely no pressure and Karen made sure that I received the best deal and… took advantage of all available incentives. Really unlike all other dealership experiences I have had where they seem to try and take advantage of you at every opportunity - BMW of Silver Spring does not operate like that - they value the importance of building long term relationships. Highly recommended!Thank you Eddie for taking the time to review us! BMW of Silver Spring strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a companys success. Thank you again for the wonderful feedback Eddie.
Best Dealership Ever!
by z_bull7210 on 11/27/2017I have purchased two vehicles from BMW of Silver Spring and each visit has been seamless. I was in and out in no time. Karen Herbert is the best BMW Client Adviser ever. She assisted me in purchasing both of my vehicles. She made the car… buying process very easy both times and talking to her is like talking to a friend.Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day. We are so pleased to hear that you had an excellent experience at BMW of Silver Spring, and we will make sure to share these kind words with Karen Herbertand our team. Let us know if you need anything in the future, and thanks again!
Went to 2 dealerships and ended back here!
by K_Keeton on 11/27/2017I liked the people at BMW Silver Spring. They had a larger variety of what I was looking for, unlike Rockville. Karen Herbert was my awesome sales person. She was always available to answer my questions and concerns, which I really… appreciated!Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day. We are so pleased to hear that you had an excellent experience at BMW of Silver Spring, and we will make sure to share these kind words with Karen Herbert and our team. Let us know if you need anything in the future, and thanks again!
Please with sales
by Donnamarie on 11/26/2017I was very pleased with the sales staff at the dealership, especially with Ms Holbert.Good afternoon Donna! BMW of Silver Spring would like to personally thank you for taking the time to write this extremely positive review. We encourage you to Like us on Facebook so you may catch our in-store specials. Thank you Donna, and be sure to visit us soon!
Awesome Customer Servicen
by CandiB25 on 11/01/2017Came into the dealership and was introduced to Rob Askew. I told him my wants and he was On It!! Boy did he sale me my car. I was excited that he was polite and listen to my wants in needs within a car. The next day I came in to work with… Andy Alexis as he help me with all the bells and whistles on my car. Both gentleman was patient and kind. I totally recommend them. My experience at Silver Spring BMW was superb because of them.Thank you so much for these kind words Candi! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at BMW of Silver Spring, and we will make sure to share these kind words with Ron Askew and our team! Let us know if you need anything in the future, and thanks again!
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, BMW of Silver Spring is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Sandy Karon on 08/12/2025