BMW of Silver Spring

Desirea Jackson was a delight to work with. From the beginning of meeting her, she was attentive and completely listened to my preferences (i.e. price #1, the conveniences I was looking for, and options) for a car. We sat down at her desk and she began to ask a few questions, pull information on the car I was interested in, the car fax, and gave me an introduction to the BMW line so that I could have a sense of how BMW cars may stack up to the Mercedes I was eyeing as well. I felt almost as if I was in a BMW 101 class! In a few short minutes, I learned more about BMWs and its various models than I ever would scouring the web in the same amount of time. She made me feel comfortable enough that I decided to test drive the car and she even presented me the opportunity to test drive several other cars as a comparison. While on the test drive, she continued to introduce options, conveniences, the technology and the performance on the car. I was really impressed by her overall presentation and her invested interest to know so many details about certain BMW cars inside and out. This type of display, certainly let me know as a customer know....that she takes take pride in the product she was selling and not just solely focused on a sale. I did not purchase the car immediately as I wanted a day or two to decide. I must admit, I had Mercedes-Benz separation issues...lol. I was a long time MB car owner (actually my last 3 cars)...but working with Desirea help me in making the decision to switch. And, good decision it was! I love my new ride. During the time before deciding to buy, she remained responsive and promptly available to answer any questions that I had during that time (via phone, text and email)...and believe me, there were plenty! When it came to making the actual purchase, she was commendable in her efforts and BMW Silver Spring was very fair in accepting the offer and price I gave them. It was a very relaxed car buying experience and her GM (Steve and Allen) were helpful in meeting my needs and completing the deal. I truly walked from their establishment feeling like a valued customer and I love my new 5 Series! She made the entire car buying process very easy for me and talking/dealing with her was like talking to a friend. She helped me find exactly what I was looking for and even stayed late past closing time to make sure everything was done properly. The whole team was the 5 star professional service you would expect. I highly recommend this dealership and if you are ever in need of an outstanding sales contact to speak to while there....go see Desirea Jackson!