BMW of Silver Spring
Dealership Service Review
The service I received at BMW Silver Spring, Maryland was superior. A parking valet attendant lost the key to my BMW X3 at 1:30 am in the morning and I was 25 miles from home. The valet attendant was unconscious to the extent of his action and how it adversely impacted me and my date. For example, he actually said with contempt "I said I was sorry." and "you can call an Uber". After waking up his management and calling the police to address the immediate issue of my lost key, I am happy to say that Brandi, in the service department assisted to obtain and reset a new key for my 2016 X3. Furthermore, as it is in bailment issues she knew it is the responsibility of the parking company to pay the cost of a new key and reset. Providing one less thing for me to do, she recovered the total cost associated with the lost key from the Parking Company. Thank you Brandi, you made my experience better to include the complementary loaner vehicle. I appreciate it, these are the amenities which make the cost of a BMW worthwhile.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes