Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Haley’s commitment
by K brew on 04/09/2022Very friendly and courteous. Does a good job servicing my truck. Haley told me everything that was needed and how much it was going to cost. She got a better price for the repairs and saved me a great amount of money. Thank you HaleyThank you for your kind words for Haley, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Great customer service
by NH on 04/08/2022My advisor Haley Pope met me as I got out of my truck in the service bay. I got checked in very quickly and she provided her number to ask any questions. My truck was ready when promised and everything was done and documented. Thank you for… a very good experience.Thank you for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Truck was brain dead
by JJ on 04/07/2022My screen in my F150 went out, which meant I had no rear view camera, radio or usb charging. Turned it in for service and found out the computer “brain” was dead. I had the service rep Perry, and he was AMAZING! I was hesitant due to bad… service in the past at dealerships, but Perry communicated, was professional and quick. I will come back just because of my experience with him.Thank you JJ for your kind words for Perry! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
I hope we never have to go back
by Bruce on 04/06/2022Called and scheduled an appointment for a recall. Lady was very nice, checked with the service manager and scheduled for a Wednesday appointment. Once we arrived our service advisor Perry stated he didn’t even know if the parts were in for… a recall and that all service scheduling was handled by a call center in another state. We let him know we called the dealership directly and was confirmed with the service manager. We dropped off the car numerous times and was promised phone calls that never happened A week and a half later when their machinery was finally fixed when we went to pick up the car it couldn’t be found. I had to wait for almost an hour for them to find the car keys. I hope we never had to go back and will reconsider buying from ford againThank you for bringing this to my attention. I apologize for the lack of communication regarding your vehicles repairs. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Really [non-permissible content removed]
by John on 04/06/2022This dealership is by far the worst I’ve ever experienced in my 30 years of living no communication give run around continuously had my vehicle a total of 36 days received the part for a 4 hour job 2 saturdays ago and it’s still isn’t ready… [non-permissible content removed] please save your money and don’t go to this garbage placeThank you for bringing this to my attention. I apologize the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
F250 back on the road
by Road Man on 04/06/2022Technician diagnosed a difficult problem, they got the parts and fixed the problem. EVERYONE at the dealership was great. No one likes to have truck breakdowns but it is great when the repair shop pulls together.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Phenomenal new vehicle purchase
by Tony S on 04/06/2022My new vehicle purchase was very smooth. From the first time I called to inquire about the vehicle till the day I took deliver of the vehicle my salesman was on point! My salesman was very knowledgeable of the process. He made sure he… communicated every step of the way from the vehicle production process, the shipment of the vehicle and gave me an estimated time of arrival as well. I also had a good experience with the finance department manager. He was very transparent and made sure I understand all the documents for the vehicle purchase. All in all I had a marvelous new vehicle purchase experience.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Don’t go here if you want it done in a timely manner.
by ally on 04/06/2022I got in a car accident July 2021. I had it at the Collisions Center from August to October. They “fixed” it so when i picked it up they found a shake in. I took it back immediately. They “fixed” it again but it still had the shake. So from… that point they told me they couldn’t do more and to go to Services. I took it to Services in January. I didn’t get it back until March. Still shakes. I gave up on they place. Plus they were going to charge me up so I’m never going back to a dealership especially this one.Thank you for bringing this to my attention. I apologize that after months of repairs the issue with your vehicle shaking has not been resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
All service done here
by Ford folks on 04/05/2022We have always used this dealer for the four fords we have owned through the years. They have performed the service we expect and will continue to do so.Thank you! We are thrilled that our team continually provides you with the best service experience! We thank you for your continued business!
Chrissy in service is fantastic
by Derrick on 04/05/2022Great service and communication from ChrissyThank you Derrick for your kind words for Chrissy! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!
Great service
by VCS on 04/04/2022Candace Waterman has been working with me & she is so great. Everyone we have talked to at the dealership has been so helpful.Thank you for the review! We are thrilled that you had a pleasant service visit!
Great service
by Anita on 04/04/2022Tidwell Ford service was professional, and provided an accurate completion time and quote. Although the wait was long because there were several vehicles ahead of me I am pleased with the service.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Ford T-250 recall
by Matt Smith on 04/02/2022We have a company vehicle with a recall. We dropped the van off and Jonny did his very best to work us in and get the Van back on the road!Thank you Matt for your kind words for Jonny! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Unacceptable Service
by Dean Buchan on 04/01/2022I came to Jim Tidwell Ford with a laundry list of repairs, plus 2-3 recall items. I dropped my vehicle off on Tuesday morning. 72 hours later nothing had been done. Not one thing! I had to rent a car for 3 1/2 days while my car sat… untouched in the Tidwell parking lot. One of the items on my list was a new key/fob for which they charged me $484. So a rental car + a fob cost me $784.Thank you for bringing this to my attention. I apologize the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
AMAZING DEALERSHIP
by SHAYLYN on 04/01/2022Brandon Johnson was top notch with our buying process. Inquired the vehicle online via email. He reached out immediately that night, and the next day he had every piece of paper work ready for us to just sign and get on our way! Best… experience at any dealership I’ve ever been to! Thank you Brandon!Thank you for the review and kind words for Brandon, Shaylyn! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
happy they fixed the problem
by mike on 04/01/2022happy they fixed the problemWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great Service Experience
by David Hughes on 03/31/2022Service manager Michael was super helpful in getting us back on the road after a late evening flat tire on the nearby interstate. He was quick and efficient and he as mindful of our ‘stranded’ circumstance. Thanks so much!Thank you for your thoughtful review, David. We're glad to hear you had such an outstanding experience working with Michael. We thank you for your business and look forward to your next visit!
Disappointed
by Lou on 03/30/2022I called to make appointment and was told it was not necessary for oil change and tail light check, I arrived and was first in line to be serviced the person said I should have made an appointment and he didn’t know why they keep telling… people that. He said he would work me in for the oil change but I would need to make another appointment to have light looked at…Really??Thank you for bringing this to my attention. I apologize for the miscommunication regarding serve appointments. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Truck Repairs
by Robert Bryan on 03/30/2022Delay due to unavailable pets was frustrating, but the service team good under the circumstancesThank you for taking the time to leave us a review! We look forward to your business with us again!
Great experience!
by Christy Johnson on 03/30/2022Had a bad experience at another dealership…… Was not expecting such a good experience a Jim Tidwell but Teddy was awesome!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Oil Change
by Jim Minkos on 03/30/2022Very efficient and thoroughThank you for being our customer, we appreciate your kind words!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024