Jim Tidwell Ford
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Dealership Service Review
service Rating
Don’t go here if you want it done in a timely manner.
Written byon 04/06/2022
I got in a car accident July 2021. I had it at the Collisions Center from August to October. They “fixed” it so when i picked it up they found a shake in. I took it back immediately. They “fixed” it again but it still had the shake. So from that point they told me they couldn’t do more and to go to Services. I took it to Services in January. I didn’t get it back until March. Still shakes. I gave up on they place. Plus they were going to charge me up so I’m never going back to a dealership especially this one.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/11/2022
Dealer Response
Thank you for bringing this to my attention. I apologize that after months of repairs the issue with your vehicle shaking has not been resolved. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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