Jim Tidwell Ford
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Dealership Service Review
service Rating
Disappointed
Written byon 03/30/2022
I called to make appointment and was told it was not necessary for oil change and tail light check, I arrived and was first in line to be serviced the person said I should have made an appointment and he didn’t know why they keep telling people that. He said he would work me in for the oil change but I would need to make another appointment to have light looked at…Really??
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/11/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for the miscommunication regarding serve appointments. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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