Jim Tidwell Ford
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Dealership Service Review
service Rating
Unacceptable Service
Written byon 04/01/2022
I came to Jim Tidwell Ford with a laundry list of repairs, plus 2-3 recall items. I dropped my vehicle off on Tuesday morning. 72 hours later nothing had been done. Not one thing! I had to rent a car for 3 1/2 days while my car sat untouched in the Tidwell parking lot. One of the items on my list was a new key/fob for which they charged me $484. So a rental car + a fob cost me $784.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 04/11/2022
Dealer Response
Thank you for bringing this to my attention. I apologize the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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