Jim Tidwell Ford
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Dealership Service Review
service Rating
Fabulous to the Last Visit
Written byon 04/11/2022
The service appointment was to be the last extended maintenance plan service visit. The only surprise was an inability to rotate the tires due to the lugs being swollen. I was advised to obtain new one-piece lugs to replace the original lugs that had been on the car since purchased new in 2017. Returned the following day and the tire rotation was done and new lugs installed. Very pleased with the efforts of my service advisor Triston to ensure all services were performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 04/19/2022
Dealer Response
Thank you Ross for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
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