Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Tidwell does it again!
by Judy on 03/24/2022updated 03/30/2022VC did a great job! Very kind, respectful, patient and knowledgeable. Would and will recommend VC and Tidwell to others.Great service rep!
by Dan on 03/30/2022Sandra did a great job giving updates on our repair, even though we showed some impatience at times.Thank you for your kind words for Sandra, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!
Simple oil change disaster
by Not Happy on 03/28/2022Take truck in for oil change and tire rotation. Left truck over night. Came in to pick my truck up and it is smoking like crazy, and show it to the service advisor and was told I saw that last night and the tech stated it was normal and… would go away. This is oil smoke no way this is normal. I check the oil and the level is at the very top of the dip stick and black like it wasn’t changed, obviously at minimum of double filled with oil. I WILL NOT EVER RETURN TO THIS DEALERSHIP AND WILL MAKE SURE EVERYONE I KNOW AVOIDS THIS PLACE LIKE THE PLAGUE IS THERE.Thank you for bringing this to my attention. I apologize for your oil change being done incorrectly as this does not meet our standards. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Good service
by Henry on 03/28/2022Would be nice to have someone to actually read the special requests the booking site suggest to leave. I’m traveling all over east coast and have many options for servicing my vehicle but I’m usually happy with Jim’s and look forward to… coming back again.Thank you Henry for taking the time to leave us a review! We look forward to your business with us again!
Friendly and efficient service
by Felipe on 03/26/2022Great service, timely communication and updates.Thank you Felipe for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Michael and his team are amazing
by Ronnie on 03/26/2022Thank your for taking care of my car. You all are wonderful and I will be coming back to get my car servicedThank you Ronnie for your kind words! We look forward to your business with us again!
Quick engine repair
by Mark on 03/25/2022Great service, quick repairs.We are very happy to hear that we were able to provide you with a quick and enjoyable service experience! Thank you for your business and look forward to your next visit!
Michael Guittar
by Jeff m on 03/25/2022Michael is a solid guy focused on customer satisfactionThank you for your kind words for Michael, we appreciate it!
Teddy was awesome!
by Maya Anders on 03/24/2022I am so happy that I came to Jim Tidwell and even more grateful that I connected with Teddy. I had just come from a different dealership that didn’t have what I was looking for. I knew I had to trade in my Land Rover Sport for a more family… friendly, yet sporty, suv and was surprised the dealership had the Black on Black Ford Explorer Sport that I was manifesting. I knew I wanted to walk off the lot with the car and Teddy made it easy to do that; even while wrangling two toddlers. The car is in excellent condition and Teddy was a transparent, engaging and effective communicator.Thank you Maya for your kind words for Teddy! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Great Experience
by David Upchurch on 03/24/2022Working with Steve Tiller and the whole Jim Tidwell team was great from start to finish! Thank you for making it so easy!Congratulations on your new car, David! Thanks for the review and kind words for Steve.
2018 mustang gt
by Reverb on 03/24/2022Johnny streetman was very professional and a pleasure to work with. Kept me updated throughout the entire process. However the technicians seem to have lost one of my hood pin clips. Aside from that everything was fantastic!Thank you for the feedback. Please let us know if we can ever assist you again in the future!
So easy!
by Amanda on 03/24/2022Brandon made the entire experience seamless. He was ready to show us cars on the lot when we arrived, and once we decided on one he immediately started working on the paperwork. We got a very fair trade on our previous vehicle. The… financing process was efficient and thorough. Very happy with the entire sales team.Thank you Amanda for your kind words for Brandon! We are thrilled that they provided you with a great car buying experience. Congratulations on your new car!
Amazing service at Jim Tidwell Ford
by Edward Barry on 03/24/2022Fast friendly service during my 80,000 mile maintenance this past Tuesday. Tristan was very professional. He answered all my questions to my complete satisfaction.Thank you for being our customer, we appreciate your kind words for Tristan! We are thrilled that you had a pleasant service visit!
150 Lariat - JH
by Jerry H on 03/24/2022Had already spent time researching what I wanted to see, so when I reached out to the dealership identified as having vehicle, plus accommodating in answering several questions by phone and text, by time I visited dealer location, vehicle… was ready for me to review and test-drive. No time spent on other vehicles not matching my preferences. No haggling. Presented me with options when Inhad questions, allowing me to decide and not be sold. Thank you Michael S for your help!Thank you Jerry for your kind words for Michael! We are thrilled that he provided you with a great buying experience. Congratulations on your new vehicle!
Can’t leave zero
by Rodger Fagerburg on 03/24/2022We made an appointment for my wife’s car online, then updated online also, with a request for a callback or email regarding time to complete and cost. Only got a confirmation email with that request in it. Day prior to appointment same… email, yet to call or email with estimate. My wif arrived, told her they would need car AT LEAST overnight. She would need to call rental company to arrange, even though that’s indicated in the appointment request. Couldn’t get a car. Finally my wife left without service.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Very good service
by Oscar on 03/24/2022Everything went well and timely.Thank you for the feedback. We thank you for your business and look forward to your next visit!
Courtney Brown is THE BEST
by Steve H on 03/23/2022Courtney Brown was my service advisor she the best kept me updated each week about my vehicle. Work with my warranty company which was a big headache.She is a GREAT accept to Jim Tidwell Ford Thanks 😊 CourtneyThank you for your thoughtful review, Steve. We're glad to hear you had such an outstanding experience working with Courtney. Please let us know if we can ever assist you again in the future!
I was worried but I shouldn't have been
by Matthew that one guy from FL on 03/23/2022Let's start here. I was walking down the street in my 64.... wait. Wrong story. So I bought a truck. Truck was nice. Had some miles but still nice. I decided to take this truck on a road trip with my car and trailer in tow. Well guess how… surprised I was when I found out I needed a brake controller to even have trailer breaks. Not even a little but no gain control. So mid trip. I stop in to Tidwell. Sandy the service adviser. Can't say enough about her. Absolutely amazing to deal with. She gets me the paper work to have this controller installed and programmed. After making sure we were both talking about the same controller she was able to get my truck in the shop the very next morning. They call me 4 hours later and my truck was done. Finally! Good brakes. After all was said and done. She even offered some of her lunch as I'm sure I was staring it down like a cat does a mice. (It looked good!) Over all 10 out of 10 would go again. Thinking about making this the dealer I go to for my truck even though it's out of state for meThank you for your kind words for Sandy and our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
David Beamer was excellent
by Carl on 03/23/2022David kept me informed throughout the service appointment and he made my car service experience a great oneThank you for your kind words for David, we appreciate it! We thank you for your business and look forward to your next visit!
#CourtneyRocks #GreatestAdvisor
by Kevin Watson on 03/22/2022Courtney is the most pleasant service advisor I’ve ever worked with at Jim Tidwell. She has the customer in mind and is always diligent with follow up. Thanks Courtney for treating me like a valued customer.Thank you for your kind words for Courtney, we appreciate it! We are very happy to hear that she was able to provide you with a great service visit!
Oil change
by Lisa Spranz on 03/22/2022I want to find out information about a recall today. I talk to a new person named Johnny steetman Very polite and help me to find out about my recall on my Ford Explorer. Now this is the second time I’ve met this man named Michael Guittar… he is a service advisor. I was so glad to see him because I remembered him he is very helpful and very professional. I’ve been with your dealer for a while now and I see people come and go and I hope you hold onto Michael Guittar he is definitely an asset to the Ford Dealership.Thank you for your kind words for MIchael, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024