Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Fusion repair
by swatson on 09/30/2023Horrendous … 20 days to fix a flat tire, 2 recalls, ans a broken power steering? No… I hope to NEVER have to take my car back to this place EVERE again. HORRIBLE customer service. HORRIBLE communication skills. Gave excuses and ignored… phone calls. Even ran my battery down by “accidentally popping my trunk overnight and not realizing it” and had to charge my battery because of that. I told them if I have battery problems, I’d be back and NOT paying for a new battery. If I could actually rate them a zero or below… that’s what I’d give them. Oh, I even called the GM once…. Never received a phone call back from him either. I kept begging them to get information about how long my car would take…. Never once got that information…. I am a catering chef. I use my car to travel around the city and state, to work events… so to be carless for so long, and having ZERO INFORMATION…. Was very frustrating and stressful to say the very least.Thank you for bringing this to my attention. I apologize for the lack of communication and inconvenience you experienced. I would like an opportunity to address your concerns and earn your business, please contact me at (678) 784-1235. I look forward to speaking with you. Jeremy Smith, General Manager
5 stars
by Jcountryman on 09/21/2023Just purchased a new car at this dealership. Everyone was very respectful and helpful and they did everything they could to get me a better price. Would recommend this dealership, ask for Meagan!Congratulations on your new vehicle! We are thrilled that Meagan provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Bought a used car at Tidwell Ford
by BunnyDi on 09/12/2023Our salesperson Curtis was easy to deal with and found us just the right car.That's fantastic to hear! We're so glad that Curtis gave you a good experience and were able to choose what works best for you. Thank you for your review! Congratulations on your new vehicle!
Oil change and tire rotation
by JQP-PTC on 09/08/2023Pulled into service bay for appointment. Met by nobody. Walked into the office and greeted by nobody. Walked up to two service writers drop into a conversation about a TV show and got someone to engage. The two service writers continued… their TV conversation the whole time I was in front of them. When I returned to pick up the truck, the discounted rate for both services as advertised on their second website we're not applied, even though I scheduled the appointment using the discount link. After inquiry, only one discount was applied. Paid and got in the truck too find the oil service timer had not been reset. Will not be back.Great experience! Car is riding like new!
by AGBmedia on 09/08/2023These guys are TOP NOTCH, even accommodated me with an affordable price when my warranty couldn’tbe used! Nothing bad to say, and ask for Patrick, he’s the manThank you again for taking the time to let us know how we did. We hope you have a great day!
Great Service
by 21 Ranger on 08/29/2023I came in for an oil change and tire rotation. The service was completed sooner than expected and the price was less than quoted. The staff was friendly and accommodating.Thank you for the Five-Star review and for choosing Jim Tidwell Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.
Service
by ShawnT52 on 08/22/2023As always the service area is immaculate, explanation of all issues was precise and the approval process seamless.Thank you for the Five-Star review and for choosing Jim Tidwell Ford. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.
Owner
by Reneauto! on 08/16/2023Jonny Streetman was very knowledgeable and helpful.We're happy to hear you had such a positive experience with our team!
No contact
by Talk to me on 08/15/2023Called for vehicle service; no call back. Called twice for repair status; no call back. After 2.5 workdays, called again about status. "Oh, it's done." No return call when vehicle was complete.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Michele Powlus
by Michele P on 08/04/2023I pulled into the service bay for my appointment for service and was promptly greeted by 2 gentlemen, one of whom stated I could leave my key in the ignition and go inside for assistance from a service advisor. I was impressed with this as… I’ve had experiences with other dealerships where I sat there for several minutes and nothing happened until I asked for assistance. From that point forward, everything was handled by Johnny; he was courteous and took the time to explain exactly what would happen. He called and texted information and updates and did everything he said he would do. Excellent customer service. I was also very impressed with the video I received from Brandon explaining what he found in his inspection. Top notch all the way around. Thank you.Thank you again for taking the time to let us know how we did. We hope you have a great day!
In and Out
by Gshelton53 on 08/02/2023I have had many many auto service experiences in my 70yrs and it is a pleasure to have a dealership that accomplishes your main goal when schedule the visit…get in and get out at a reasonable cost. Jim Tidwell service department did it!!We are glad we could help!
Recall
by CBCC12Cooper on 07/27/2023Easy scheduling and Tidwell Ford made the event tolerable.!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Doing business the right way.
by MMakupson on 07/17/2023Took my truck in for suspected issues under warranty. My truck was in and diagnosed. Unlike other shops that avoid warranty work or make up reasons why it’s not warranty, my service advisor Michael Guitar took very good care of me. Super… grateful for Jim Tidwell Ford for taking care of me.Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great Service by Johnnie
by Ntaylor on 07/08/2023Came in for an oil change and tire rotation and Johnnie did me right. Suggested some other services but Wasn’t pushy and even gave me a little discount. I’ll definitely be back.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Commercial Fleet vehicle - warranty recall
by MJackson on 07/03/2023The vehicle recall (22S73) was processed and installed. A 4 tire rotation and multipoint inspection was completed. The vehicle was brought in early on Saturday morning and there was a confusion on the recall installation status. The… service manager provided a rental vehicle through Enterprise car rental for 2 days. The rental vehicle was of comparable size to The 2021 Ford Escape in regards to cubic storage. Everything went well and the fleet vehicle was returned to service on Monday afternoon.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
60000 mile service
by Nomadone on 06/27/2023My service advisor Caleb Spurling was very respectful and professional. Excellent to work with. Kept me informed. My Mustang was finished ahead of projected delivery time.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service Work
by Jaime M on 06/27/2023Jim Tidwell Ford is the bomb. I came i. there to get my vehicle serviced and Candance was outstanding. I would recommend to all my friends and family members to come get their vehicle serviced there. Jim Tidwell Ford ROCKS.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great
by Jay verburg on 06/14/2023Caleb was awesome! Got my van in same day without having an appointment, he was the first person in the dealership to smile, professional and knowledgeable and absolutely took care of me. Ask for Caleb for your next serviceThank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Impressed with Sales & Service
by PGPappas on 06/07/2023I’m very impressed with this dealership from their general manager to their sales staff, They are knowledgeable and friendly and make the buying process pain-free. I was so impressed with my first purchase there that I sent my son the next… week who also purchased a vehicle from them.Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford!
Wife’s Car
by Leon on 01/30/2023Another great service visit. Had work done in the estimated time provided. My Service Adviser, Candace, provided a great customer experience and was personable, knowledgeable and nice.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Unknown engine sound
by Cam s on 08/24/2022Jonny streetman is an excellent service advisor, he helped me efficiently and with great service.Thank you for your kind words for our staff, we appreciate it!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024