Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Attention to the customer
by Customer 200 on 08/15/2022Service person kept me informed several times during the service work on my vehicle.Thank you. We're glad that you had an excellent experience with your recent service visit.
Bad news
by Bob Chute on 08/15/2022Very little information conveyed to me by the service advisor. I had to take my truck to Auto Zone and have someone tell me what is going on. I’m extremely disappointed in the service department. Every time I come in with a recall nothing… is done. I have to start thinking about another dealership.Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Four hour oil change!
by Butch on 07/13/2022Eight different service managers in the last ten years!Thank you for bringing this to my attention. I apologize for what you have experienced with our service department. I would like an opportunity to fix this and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith General Manager
Service Recall
by Stevie on 06/28/2022In my opinion, they have excellent services and fantastic team members. My first time at the dealership, I have no regret. I was well-taken care of and on time. They got me the lowest rental car rate, transported me to the rental center,… followed up with me, and had my vehicle ready ahead of schedule. Very satisfied.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Service my ride
by Love on 06/22/2022Very clean and politeThank you for your positive review, Love! We appreciate your business.
Courtney is awesome!
by Ray on 06/18/2022Customer service is fantastic and communication was impeccable. Thank you Courtney!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
I give them a zero star
by Jarret on 06/18/2022My Ford Expedition has a fire recall on it. I was told to bring it in by the service department for two days to have it fixed and they would not provide a rental. I dropped the vehicle off and two days later they called me and said there… was no fix for the fire recall and they would give me a rental. Then I received another call a few minutes later that I could actually come pick it up and it was safe to drive after telling me it needed to be grounded. My vehicle sat there for two and ford knew there was no fix for the problem. Thanks for the wasted time and I would recommendto not buy a ford.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeremy Smith General Manager jsmith3@Group1Auto.com
Stellar service by Group 1. Jim Tidwell Ford
by Ric M on 06/16/2022Michael the service advisor and Luis in sales made me feel extremely welcomed. They were professional, prompt and did a super fantastic job.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Friendly and on time.
by Jager on 06/14/2022The service rep was friendly and professional as well. I was checked in immediately and within a couple hours received a call that my vehicle was ready to go. Check out was equally excellent.Thank you, Jager. We're glad that you had an excellent experience with your recent service visit.
Satisfied
by Thank You on 06/09/2022Early appointments work best. Apt was at 7:00am the Service Dept was done by 8:30. I wish it didn't take so long but atleast it was much shorter than my previous appointments.Thank you for your visit. Please contact me if there's anything I can do to make your next visit a 5-star experience for you! Jeremy Smith General Manager jsmith3@Group1Auto.com
Service advisor great, scheduling department horrible
by Mike B on 06/09/2022I called over a week in advance to schedule my service appointment with the dealership and explained my issue and the fact that I knew there were recalls that needed to be addressed. I scheduled this for a week when I was off work so I… wouldn't need my truck. The scheduler told me that there were no recalls on my truck and I explained that I knew there were 2 that I had gotten notice of but she insisted that there were none. Upon getting to the dealership I explained this and the advisor said that there were actually 3 recalls but I would have to leave my truck for at least 3 days before they even look at it. I was prepared to leave it for at least 2 but not having this information of at least 3 did not work for me. The service advisor said that the service manager would review the call and call me to discuss this issue and that was about 3 weeks ago and no call, email, text, anything. I have had issues with this service department in the past and this does not help with my initial reservations with using them. My past issues were worked out with the help of the service director and GM but they should not have to get involved to make people do their jobs correctly.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Worked out great!!
by Ronnie on 06/02/2022Worked out with my schedule for the day just perfectly.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Johnny rocks!
by Kristi on 06/01/2022Johnny provided great service and was extremely responsive and communicative about my car!Thank you for your kind review of Jonny, we appreciate your business Kristi!
Everyone was helpful
by Lindsey R on 06/01/2022Jonny was great to work with. He called me bac every time and made sure I had the info I needed.Thank you for your thoughtful review, Lindsey. We're glad to hear you had such an outstanding experience working with Jonny. We thank you for your business and look forward to your next visit!
Extra Great Service
by D Harv on 06/01/2022Whole transaction was smooth and painless. Great Sales person and Best Fianance personThank you! We are thrilled that you had a great car buying experience!
Great End of Lease Result
by GShelton on 06/01/2022With the current auto industry supply chain issues and end of lease approaching this dealership went above and beyond in providing proactive options which included preordering of a new vehicle. The process began 13 months ahead and… concluded with an exceptional trade out into a vehicle where I had chosen every feature. The team here was exceptional and I am very appreciative of the personal service each individual demonstrated throughout the process.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Service
by Allen DelFavero on 06/01/2022The service manger scheduled the time for my service with recall work and updated the status with an accurate competition time. He delivered as promisedThank you for your kind words! We are thrilled that you had a pleasant service visit!
Ahead of schedule
by Sam Sudbury on 06/01/2022Brought it in on Thursday, promised it back by Monday, but called on Friday, the next day, that it was ready!Thank you, Sam! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
Teddy was amazing!
by Candice Austin on 05/31/2022My buying experience was super easy. Teddy helped me find the car I was looking for!Congratulations on your new car, Candice! Thanks for the review and kind words for Teddy.
Memorial Day - Works
by CPowers06 on 05/30/2022Works package was completed in a quick and timely manner, even on the holiday.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Don’t give them your business
by Ryan McCann on 05/30/2022First off, don’t buy anything with a 2.0 ecoboost and especially don’t buy it from Jim Tidwell Ford. But if you do buy a 2.0 ecoboost, know that you’re driving a ticking time bomb. Ours wound up with coolant in the combustion chamber,… causing a misfire. This problem is so widespread that Ford will replace the motor without any fuss…as long as you’re still under warranty. (Luckily, we were) They’ll then give you a 1 year/10,000 mile warranty on the motor swap. Sounds good, right? While ours was in the shop, one of the CV axles was damaged and had to be replaced as well. JT Ford took care of that too. Still good. Get the car back and 9-10 months into the warranty we notice some noise from the front suspension. This car is a 2016 with 42,000, normally driven miles. We feel it’s reasonable to believe that something may have come loose since the motor swap, especially considering they drop the motor from below (wheels, subframe, transmission, motor) and it’s not typical to have to replace struts. Honestly, I don’t know if I’ve ever had struts replaced on a vehicle. We take it back to JT Ford, they diagnose it as the struts needing replacement for $2300 and they say it has nothing to do with the motor swap so no warranty coverage. Aside from oil changes, the only people under this car and anywhere near the front struts were JT Ford technicians when the wheel assembly/subframe were removed from the rest of the vehicle. To reiterate; they only did right by us on the motor replacement because the problem was so widespread and our original warranty was still in play. After that it was stereotypical dealership behavior of exploiting loopholes and willful ignorance of how the front struts would be involved in swapping out a motor.Thank you for bringing this to my attention. I apologize for what you experienced with your vehicles struts. I would like an opportunity to fix this and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith General Manager
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024