Customer Reviews of BMW of Mountain View
Review type:
Sales rep is wonderful! Love our iX
Sales rep is wonderful! Love our iX
by Careful Consumer on 05/23/2025BMW sales rep Zari Shirmohamadali was wonderful. She looks lots of time over several days answering all of our questions and showing us everything we asked for. Her friendly, no-pressure approach was really refreshing - and she inspires… total trust in the whole process of acquiring a new car. We love the car too!Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!
review on 2025 ix software update bug
by bmw2025ix on 05/21/2025My screen went black after the latest software update, I was able to make an urgent appointment for the next day, Kevin Tran the advisor was able to expedite the service for me so I was able to pick up the car around 2pm to pick up my… daughter from school, thank you!Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Give got a friend
by Tye---- on 05/20/2025Having purchased many vehicles from Mountain View BMW and entrusted them with the service of many more, we’ve developed a lasting friendship—not just with the general manager, but also with many of the dedicated service writers who have… assisted us over the years. It may sound cliché to say that Mountain View BMW treats you like family, but we truly mean it. From the general manager to the individuals who carefully clean your car after every service visit, everyone treats you with genuine kindness and respect. We look forward to many more years of continued friendship and business together. Thank you, The Tyson FamilyHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Mountain View. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Anywhere but here
by karinamal on 05/15/2025I have consistently had a bad experiences at this dealership's service center. To the point, where I sometimes reconsider driving much further (even down to southern California where I purchased the car) for service. I have had a recall on… my car and have been receiving notices about it for a year. I called to see if I could schedule a repair in December and was told yes. I brought it in only to be told they didn't have the parts to fix it. The service advisor gave me his card to reach out to him directly to check when parts were available. I tried reaching out a few months later and after 2 attempts to reach out over the span of a few weeks, I finally got a call back. He was rude and brusque as if I was bothering him by trying to get this issue with my brakes fixed. Even scheduling the appointment was a nightmare. I was told to come in between 4 and 5pm on a Monday but it was logged in the system as 7am the next day. I checked in to make sure I was set and the service advisor left me a voicemail assuring me I was. When I came in, he was clearly not expecting me and I had to refresh his memory what I was doing there. Because I wasn't on the schedule I had to wait 20 mins in the heat, while pregnant, waiting for the loaner car person to come back to get a loaner car. The service advisor was nowhere to be found and completely unwilling to help. When I came to pick up my car, the woman at the cashier was busy chatting with another employee at their desk while a line formed. I then had to wait 10 mins just for the car to be brought around. They treat people, not as people, but as pesky nuisances.Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (650) 200-0149 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service for multiple dash lights
by Polisax on 05/15/2025Very courteous and helpful service rep (wayne chan)Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service from Wayne
by DT on 05/07/2025Wayne was proactive, informative, and punctual. Highly recommend him.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
My recent service experience at BMW of Mountain View
by yjd.suny on 05/04/2025My car recently had a coolant leakage issue. It was initially serviced at a different dealership, but they were unable to resolve the problem and, to my surprise, informed me that the repair wouldn’t be covered under warranty, even though… the car is still within the warranty period. I decided to bring the car to the Mountain View, where I had great experiences in the past, even though it's a bit farther from home. Kevin Tran was my service advisor, and he was excellent from start to finish. He quickly confirmed that the repair was indeed covered under warranty, coordinated with the technician to identify the root cause, and kept me promptly updated throughout the process. He also arranged a loaner car so I could continue my daily commute without disruption. The repair was completed within a reasonable time frame, and I was very satisfied with the service. Kevin was not only professional and efficient, but also genuinely kind and easy to talk to, which made the entire experience much more comfortable. Overall, a great experience, highly recommended.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is anything else we can do for you; we are more than happy to help!
So easy, so professional and so refreshing!
by Hopski24 on 04/16/2025I had my annual service on my BMW this week and can only say that it was outstanding. Everything was handled as planned / promised. Setting a date and time for the service was easily handled online and the email and text reminders were… useful and not annoying. Once on premise every single person that were involved in one way or another with me were professional and attentive. No surprises, no long waits and just really great and friendly people. THANK YOU BMW MOUNTAIN VIEW!!!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Good Service
by DaveVan on 01/31/2025Service was well done. Wayne found an issue with a tire that I was not aware of. Glad he did!Hello Davevan, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Sy082524 on 09/08/2024updated 09/19/2024Kevin is very knowledgeable and helpful. He reviewed my service history and help me to pick service that my car need. Great service.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Please let us know if there is anything else we can do for you; we are more than happy to help!
Horrible service management
by Oscar99j on 09/08/2024The employee Kyle at this location was not helpful regarding the process of service and pickup estimation and now have a check engine light turned on after my service was complete by servicing through this dealer and employee, will be… taking to a different mechanic to service issue indicated after bringing my vehicle to this location.Hi, we appreciate you taking the time to respond. The staff at BMW of Mountain View take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help.
Oil change was good
by Yasemin han on 08/18/2024updated 08/26/2024I purchased an oil change plan and got a message on my car saying the car was low on oil. I was able to get a same day appointment and wasn’t pressured to do anything beyond the oil.Hello Yasemin, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dean sales consultant
by Cynthia on 08/03/2024updated 08/14/2024He was very knowledgeable and attentive to my needs. He was patient with the small child we had. Wonderful experience.Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW at Mountain View
by GeorgeR on 08/13/2024The BMW service team consistently delivers excellent care for my vehicle. Their proactive approach and attention to detail ensure my car always receives top-notch maintenance. I appreciate their reliable and high-quality service.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Waited too long
by msanie65 on 08/09/2024I went to BMW of Mountain View to have them look at my trunk which was not opening all the way (stuck halfway). I got there 10 minutes early -- they told me I was early and I needed a few minutes for my service person to tend to me -- no… problem. Then, he was 30-35 minutes late, despite me checking in with with the reception staff 4-5 times along the way. Then he didn't really understand I was there for my trunk. He did a full service sales job on me (which is not due for another 4 months). At the end, he understood and asked me to leave the car for 2 days to have them investigate the problem. I didn't. I left. I have always been extremely happy with BMW of Mountain View (we have and have had multiple BMWs for many years). I have 3-4 dealerships in our area. I had never considered taking it to another one. I'm thinking about it -- for my trunk problem.Hi, thanks for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (650) 200-0149 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
The dealer responded to my comment, leaving a phone number to call the general manager. I called the number and it's the main switchboard with no way to reach the general manager. Nice touch to respond to the comment, and I would assume with good intentions, but nothing actionable or helpful.
Good service
by Murphy 1 on 08/01/2024The service is good and efficientHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mountain View, Ca. BMW
by JRandolph on 07/16/2024Great Experience. Bahman Farzan is a real professional and my second lease with him. My wife has leased at least 4 cars with him. Also shout out to Nick Kamali ( CFS mgr) good guy and did great job on explaining all documentation.Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Branden was great...as always!
by ianlevine13 on 06/25/2024The service department and specifically Branden were very helpful, attentive and nice...as always!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Best customer service
by SouhadC on 05/27/2024Mark went above and beyond with facilitating the purchasing experience, answering all questions and accommodating my needs. Nick completed the paperwork efficiently and explained every step in a clear manner. He provided good offers for… extended warranty.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by senasuzanne on 05/23/2024Everyone so friendly and nice. Not pushy or trying to upsell me.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Rodent Damage to Engine Harness
by Tom Barr on 04/23/2024Rodents had chewed thru the engine harness causing some of the engine sensors to not work. This was an expensive repair ($3500). The service advisor made me aware that my automobile comprehensive insurance might cover the bulk of this… repair less my deductible. It does and he worked with the claims adjuster to facilitate the repair and payment. While the initial diagnosis was challenging I was very satisfied with the final outcome.We are pleased to hear you had such a positive experience with us, Tom! Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 05/28/2025