BMW of Mountain View

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BMW of Mountain View
150 E El Camino Real, Mountain View, CA 94040 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(234)
Recommend:
Yes (32) No (0)
Service Rating
(239)
Recommend:
Yes (56) No (7)
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Dealership Service Review

service Rating
Waited too long
Written by msanie65 on 08/09/2024

I went to BMW of Mountain View to have them look at my trunk which was not opening all the way (stuck halfway). I got there 10 minutes early -- they told me I was early and I needed a few minutes for my service person to tend to me -- no problem. Then, he was 30-35 minutes late, despite me checking in with with the reception staff 4-5 times along the way. Then he didn't really understand I was there for my trunk. He did a full service sales job on me (which is not due for another 4 months). At the end, he understood and asked me to leave the car for 2 days to have them investigate the problem. I didn't. I left. I have always been extremely happy with BMW of Mountain View (we have and have had multiple BMWs for many years). I have 3-4 dealerships in our area. I had never considered taking it to another one. I'm thinking about it -- for my trunk problem.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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msanie on 08/12/2024
The dealer responded to my comment, leaving a phone number to call the general manager. I called the number and it's the main switchboard with no way to reach the general manager. Nice touch to respond to the comment, and I would assume with good intentions, but nothing actionable or helpful.
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Aurora Saccone on 08/11/2024
Dealer Response
Hi, thanks for leaving us this response. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (650) 200-0149 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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