BMW of Mountain View
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Dealership Service Review
service Rating
Horrible service management
Written byon 09/08/2024
The employee Kyle at this location was not helpful regarding the process of service and pickup estimation and now have a check engine light turned on after my service was complete by servicing through this dealer and employee, will be taking to a different mechanic to service issue indicated after bringing my vehicle to this location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kerry Valdez on 09/09/2024
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at BMW of Mountain View take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help.
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