BMW of Mountain View
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Dealership Service Review
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Need to be better getting my car back after work is completed
Written byon 07/17/2025
Generally, Mountain View BMW does an A+ job. Their only issue is they take forever getting me my car after I pay for it. This is so bad that I asked not to get my car washed because the last time, it took 50 minutes to get my car because the car wash was backed up. This time, it still took nearly 15 minutes even though the work was done. This drives me crazy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Neil Snied on 07/20/2025
Dealer Response
Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (650) 200-0149 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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