Lute Riley Honda
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Customer Reviews of Lute Riley Honda
Review type:
Buyer
by Meval2025 on 05/28/2025
Noe was very profesional and kind since the first moment he showed the cars to us, he solved all the questions about the features of the new car,we will recommend to friends and family to look for him when they need are shopping for Honda… cars
244 reviews
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Great Customer Service and Car serviced properly!
by lamdodie on 07/29/2016Went to express for oil change. Just want to say Alex Medina is great and has always made sure my vehicle is serviced properly! He goes above and beyond customer service. He is to be commended for exceptional customer… service! Sincerely, Lea A MathisHide facts, Rude behavior, Bad Service
by SunilIndian on 07/22/2016Fact hiding - I recently bought a pre-owned CRV from Lute railey. When I took delivery after a week, they tell me there is an issue with the rear view camera. This fact was hidden at the time of sale. They don't want to reduce a penny from… agreed/advertised price but they can very well sale vehicle with a major defect. Well no one verifies each feature of car and go by a trust element. It is the same mistake that i also did. Its has been 20 days since i booked my car, despite making two follow-ups there is no word from them. Why the hell I have to make follow-up for something? Another fake promise - We will full up the tank. It was not even 25% on delivery date. Not a big deal though :) Bad Service - Day of delivery was fixed a week an advance and final touch-ups were told by me to sales person. When i go to pick the car at 5 PM, despite giving a morning reminder, work was not at all done. I had to wait for 4 hours with my kids to get work done and needless to mention, i still have work left in car (scratches on body and tire rims). Floor mats were also not dusted/vacuumed properly and I could see dry plantation on it. They lost the file too which had all the certificates, service records and documents from previous owner which were shown to me at the time of sale. Rude behavior - On the day of purchase, i had to literally get in argument with their finance guy and manager that i don't want your finance. I have better tie-up through my employer and can get attractive APR. They were forcing me to finance, saying you can transfer it later, otherwise pay full 20 grand cash now. Who the hell carries this much of cash. I was ready for a deposit also to freeze the deal. The refused that we don't do business this way. Finally they surrendered sensing my mood of leaving the deal. That point i had to see the stern looks of finance guy. I will never recommend them to my colleagues and advise others to be extra careful and verify everything if you deal with these guys.Thank you for bringing this to our attention. We are very concerned with your review as this is not consistent with our attention to detail or level of customer service we pride ourselves on at Lute Riley Honda. We understand your frustration with the wait time you experienced and we apologize for any inconvenience this may have caused you. We would like the opportunity to speak with you directly to clear up any miscommunications regarding your financing or service and to do what we can to restore your trust in our business. Please contact our General Manager Dan Weiss at Dan.Weiss@luterileyhonda.com or 469-576-5316 at your earliest convenience. Thank you again for your review, we look forward to speaking with you shortly.
Price Paid for service not realistic.
by eleck2422 on 07/15/2016The service advisor was very friendly and advised me of the service. I question the cost of all 3 filters on my service, but did agree to the cost since this was my first Honda service, thinking these filters are just higher priced. After I… got home and my quick search of other Honda dealerships revealed the true cost of these filters, for example the cabin filter you sold me for $40.00 I can get for $15 - 20 (Honda Genuine Part) at multiple locations. To add insult to injury they charged me 29.95 labor to put the new filter in, they had pulled out the old filters to show me so would have to re-install regardless if I purchased the new filter or not. In the future if I do use your dealership I will ask more detailed questioned. I also had an oil change coupon for 29.95 I presented to the service advisor. He did advise me that this did not cover Synthetic oil but would honor this time. The $29.95 coupon still turned into a total of $50.72 for a oil change. I have never had a coupon from any company for a oil change that did not include a oil filter. Staff Friendly .....Pricing is very questionableThank you for taking the time to provide us with feedback from your recent service visit to our dealership. We are happy to hear that our team was able to adequately meet your needs. At Lute Riley Honda, we are committed to providing every customer with an efficient and accurate service at competitive prices. We would like the opportunity to speak with you directly to further explain our pricing model and to clear up any misunderstandings regarding costs. Please contact our General Manager, Dan Weiss at Dan.Weiss@luterileyhonda.com or 469-576-5316 at your earliest convenience. Thank you again for your review, we look forward to speaking with you shortly.
Great service and prices on used cars
by eb072016 on 07/14/2016And I didn't have to spend all day in the dealership getting the car I wanted. Check them out if you in the market for a used or new car!Great Service for Required Repair
by LRHonda on 07/11/2016Great service in a timely manner. They even included a rental car for the day.Absolutely excellent customer service!
by Dasher120 on 07/08/2016From initial reception of my 2006 Honda Element, Service Advisor "TD" welcomed me to Lute Riley Honda, explained the process, and then off I went to the great reception area (best coffee ever, fresh donuts, flat-screen TVs...and because… this is North Texas in summer...very effective central air conditioning! After my Honda was serviced, it received a complimentary hand-wash-and-vacuum, so that when TD came into the reception area to tell me my vehicle was ready to roll, it was beautiful and sparkling, waiting for me to drive home. The claim check for the vehicle had a photo of the service advisor, approximate estimate of repairs, time promised, and all contact information for Lute Riley Honda. I chose to wait in the reception area, but a complimentary rental car was available for me, with an Enterprise driver bringing the car around. Great customer service!Honda Accord Purchase
by KimM5196 on 07/08/2016We had an excellent experience at Lute Riley Honda. Ted was our salesman and he was very knowledgeable and genuine. We are very happy with our Honda Accord purchase. We will definitely go back!Great Staff, Professional, Customer Oriented
by jcwachtman on 07/08/2016Lute Riley Honda was great. I was purchasing a leased vehicle from them. I walked in without an appointment after work and was finished with my transaction within an hour. From my salesman to the finance guy they were great. My salesman… even noticed I was due for my inspection and got it out to have it inspected before they closed the service department for the evening. I would highly recommend Lute Riley Honda to anyone looking for a great, trustworthy customer oriented experience.Great Service
by lynk7703 on 07/07/2016Worked with Juan on several repairs I needed to my minivan. He was very helpful and the work was done quickly. I would use/recommend them for service again.Tim was great!
by Lizzy5886 on 07/06/2016Overall I had a great experience. My only complaint is that the online appointment/price quote was pretty inaccurate. I had to spend $400 more than quoted.Great Services
by soundguyJoel on 06/23/2016updated 07/06/2016Mark was very thorough in his recommended services! Also he made sure I was in and out as quickly as possible and I appreciated it!Excellent service management
by Razmo86 on 07/05/2016Service manager corrected an issue with the communication between the customer service rep and the technician. After bringing the Honda Fit back and speaking with the service manager he corrected every issue and made sure that I had a… rental while they thoroughly checked out my issues. The vehicle was corrected and my family and I did not have to miss our time with our family. Great service management. This is how a true manager takes care of issues..Met my needs
by Grant1233 on 07/01/2016Managed to reach a fair agreement on price without too much hassle. After agreeing on a price, the actual purchase was smooth, quick, and without any surprises.CR-V air bag replacement
by TB61vette on 06/22/2016Lute Riley service was excellent on this repair. We actually had 2 CR-Vs that were affected by the recall and both were fixed in a timely and efficient manner once parts were received.Excellent service every time!
by honda201627 on 06/16/2016Robert in the service department was fantastic! I would like to hire somebody like him to run one of my businesses.Saitsfied Customer
by sjeffrey202 on 06/01/2016No pressure salesman, Raed. Good experience. We bought a 2013 Honda Civic. Didn't feel like I had been totally "run over" with final negotiated price. I will trade with them again.Lute Riley is the best!
by GregoryG33 on 06/01/2016Great service and Tim, my service adviser, was outstanding! Had a great experience buying the car there and this was the first time back for service. Very pleased.Product Update
by SMLaughlin on 05/30/2016I took my Pilot in for a product update involving roof molding clips. When I took it in the service employee wasn't sure how long it would take and gave me a card with the promise time of 5pm. I took it in at 8:00 and was being picked up… by my daughter-in-law. I asked if it could be done sooner since I was counting on her or my son to bring me back. He said he would speak to the service adviser on my case and that the service adviser would give me a call later. The card he gave me had my case number and the number of the service adviser that I could call for questions. I received a call from the service adviser a couple of hours later telling me the car was ready. He told me that he had a technician ready for my car when it came in, so it was ready earlier than promised. I have no idea what was done to my car since I can't see anything that looks different from when I brought it in, but I feel better than before about having problems with the roof molding.Great service
by AmanThind on 05/31/2016Abdul was great and answered all questions as asked. The service was wonderful and Im really pleased with my purchase. Thanks to Abdul I purchased my car at a really decent price. He kept in touch with me and kept me updated through out the… purchase. Also Clinent was wonderful and explans everything thoroughly!! If your looking to buy a car than you must goto Honda Lute Riley in Richardson, they are all awesome!!Just Okay...
by KathywS on 05/24/2016Took my 2015 CRV in for routine maintenance. Work was done and service was nothing out of the ordinary. I was disappointed after spending $150.00 they wouldn't wash my car- Every time I take my Outlander in for service, no matter what is… done, they give it back to me vacuumed and washed; looks better than when I left it-Katherine, thank you for providing us with your feedback. We are glad to hear you were satisfied with our service, but disappointed that we did not exceed your expectations. We would love the opportunity to learn a little more about your recent visit and see what we can do to better assist you. Please contact our General Manager, Dan Weiss at Dan.Weiss@luterileyhonda.com or 469-576-5316 at your earliest convenience. Thank you, we look forward to hearing from you.
Thorough and timely repairs!!!
by Momoftheyear on 05/04/2016updated 05/18/2016We had a short timeline for our repairs with a collision 3 weeks before vacation. It took our insurance company 10 days to approve everything and Lute Riley completed our repairs before we had to leave!!!
About our dealership
Thank you for your kind words! We are thrilled to hear that Noe provided you with exceptional service during your car shopping experience. We strive to provide our customers with professional and knowledgeable assistance. Thank you for choosing us and for recommending us to your friends and family. We appreciate your business and look forward to seeing you again in the future!
by Kennedy Seaton on 05/29/2025