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Lute Riley Honda


1331 N Central Expy, Richardson, TX 75080 (map)
Today 08:30 AM - 08:00 PM
Sales Rating
Recommend:
Yes (77) No (4)
Service Rating
Recommend:
Yes (3) No (1)
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Dealership Service Review

3 out of 5 starsservice Rating
Price Paid for service not realistic.
Written by eleck2422 on 07/15/2016

The service advisor was very friendly and advised me of the service. I question the cost of all 3 filters on my service, but did agree to the cost since this was my first Honda service, thinking these filters are just higher priced. After I got home and my quick search of other Honda dealerships revealed the true cost of these filters, for example the cabin filter you sold me for $40.00 I can get for $15 - 20 (Honda Genuine Part) at multiple locations. To add insult to injury they charged me 29.95 labor to put the new filter in, they had pulled out the old filters to show me so would have to re-install regardless if I purchased the new filter or not. In the future if I do use your dealership I will ask more detailed questioned. I also had an oil change coupon for 29.95 I presented to the service advisor. He did advise me that this did not cover Synthetic oil but would honor this time. The $29.95 coupon still turned into a total of $50.72 for a oil change. I have never had a coupon from any company for a oil change that did not include a oil filter. Staff Friendly .....Pricing is very questionable

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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dlr_custserv on 07/19/2016
Dealer Response
Thank you for taking the time to provide us with feedback from your recent service visit to our dealership. We are happy to hear that our team was able to adequately meet your needs. At Lute Riley Honda, we are committed to providing every customer with an efficient and accurate service at competitive prices. We would like the opportunity to speak with you directly to further explain our pricing model and to clear up any misunderstandings regarding costs. Please contact our General Manager, Dan Weiss at Dan.Weiss@luterileyhonda.com or 469-576-5316 at your earliest convenience. Thank you again for your review, we look forward to speaking with you shortly.
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