Lute Riley Honda

Fact hiding - I recently bought a pre-owned CRV from Lute railey. When I took delivery after a week, they tell me there is an issue with the rear view camera. This fact was hidden at the time of sale. They don't want to reduce a penny from agreed/advertised price but they can very well sale vehicle with a major defect. Well no one verifies each feature of car and go by a trust element. It is the same mistake that i also did. Its has been 20 days since i booked my car, despite making two follow-ups there is no word from them. Why the hell I have to make follow-up for something? Another fake promise - We will full up the tank. It was not even 25% on delivery date. Not a big deal though :) Bad Service - Day of delivery was fixed a week an advance and final touch-ups were told by me to sales person. When i go to pick the car at 5 PM, despite giving a morning reminder, work was not at all done. I had to wait for 4 hours with my kids to get work done and needless to mention, i still have work left in car (scratches on body and tire rims). Floor mats were also not dusted/vacuumed properly and I could see dry plantation on it. They lost the file too which had all the certificates, service records and documents from previous owner which were shown to me at the time of sale. Rude behavior - On the day of purchase, i had to literally get in argument with their finance guy and manager that i don't want your finance. I have better tie-up through my employer and can get attractive APR. They were forcing me to finance, saying you can transfer it later, otherwise pay full 20 grand cash now. Who the hell carries this much of cash. I was ready for a deposit also to freeze the deal. The refused that we don't do business this way. Finally they surrendered sensing my mood of leaving the deal. That point i had to see the stern looks of finance guy. I will never recommend them to my colleagues and advise others to be extra careful and verify everything if you deal with these guys.