Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
Christopher Pelayo
by Chris Pelayo on 07/07/2023Went in for an oil change and like always these guys are super professional and friendly. They make sure that while I wait I’m comfortable. The waiting area is always cleanWe are pleased to hear you had such a positive experience with us, Chris! If you ever need help, just give us a call. Happy motoring!
Fantastic Ford Experience
by Pasquale on 07/04/2023After a brief online search, I located not one, but three Ranger Tremor(s) at Autonation Katy Ford. I made one phone call to Jake Hazelwood, stated which vehicle to reserve and within 3 minutes the truck was set aside for me. I arrived at… the dealership on a Tuesday and met Alistair Demmick, the financial officer, traded in my sports car, saw the numbers, signed on the bottom line and the truck was mine. The trade-in value matched or exceeded blue book and other offers on the vehicle. The Ranger itself was awesome and had literally every bell and whistle I had hoped for. I also was able to order a spray-on bedliner, bed cover and Ford Performance engine upgrade at this dealership from Steve, making this a one-stop shopping trip. Efficient, quick and thorough during the whole process.Hi Pasquale, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Blue Cruise did not work
by Blue Cruise on 06/30/2023It took a lot of time to find the software problem to resolve the problem. It took a software fix from Ford Engineering to correct it. I was satisfied with the way the service department handled the problem.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fast service
by Michael on 06/30/2023Appointment was on time, quick oil change!Hi Michael, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Explorer Maintenance
by Mr Bautista on 06/28/2023Excelente attention and fast service. The support of staff was greatHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service - James Thompson
by JimPatterson on 06/27/2023The reasons I take my vehicle to Autonations in Katy, is James Thompson and quality of service performed on my vehicle.Hi Jimpatterson, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great experience
by MsLaura on 06/23/2023This Katy, Texas location of AutoNation Ford consistently proven it’s the best. Service writer Mark offered great customer service, friendly and attentive, he continuously updated me on the status of the work on my vehicle. The work… performed is reliable and the AC in my car is operating like a new vehicle. Thank you a million times. Mark is an asset to this location of AutoNation Ford.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent Service.
by John B TX on 06/19/2023Work was done well and on time.Hi John, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by captain on 06/15/2023Services provided with no issues. Expensive compared to other dealersHello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Misleading on price
by Anonymous on 06/12/2023I flew in from out of town with a check for the agreed upon price for an F150 I was purchasing and was told that I needed to come up with another $1,100. Since I had flown in, I did not have a personal vehicle with me and was basically… stranded at the dealership for several hours while they tried to convince me to put the $1,100 difference on a credit card. After several hours, I was finally able to leave with my vehicle but I was not given all the proper paperwork to get my tag, etc. that remains unresolved.Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
Great Customer Service
by jtbrown2011 on 06/09/2023Roman did a great job throughout the entire buying process. The team listened to what I was looking for and streamlined the entire process.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Horrible Service
by Bigmat7 on 06/06/2023The 3 times that I make an appointment have the email of the reservation get there and is no appointment in the system. They said that they check everything and when I get out the same issue still happened. The car is good but the service… is horrible.Hi, we are deeply disappointed by your experience at AutoNation Ford Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
Pleasant Purchase
by pmusser67 on 06/02/2023We recently purchased a 2023 Ford Expedition at AutoNation. Our Sales representative, Derek R, was stellar. He treated us professionally, did not force anything on us and provided an overall great purchase experienceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
FORD EDGE 2019
by Dixieland on 06/02/2023Came in for an oil change in the afternoon. Got my vehicle in right away. Did everything with it I asked the service people to do and they even washed the outside of the car before having me pick it up to leave. I am always satisfied… with Katy Auto Nation Ford....Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
F250 Tremor Purchase
by Darryl1 on 06/02/2023I've been out of the new vehicle market since 2014 when I bought my last truck. When I started looking for a new F250 in Mid-May 2023, I experienced the drastic changes that have occurred post covid, and with the chip supply chain issues.… I quickly learned about the lack of available inventory and the high demand for these F250 trucks. So I called 11 different Ford dealerships and told various salesmen what I was looking for in hopes of jumping on a previously ordered truck that a buyer backed out of at theblast minute. I literally built an excel spreadsheet with all of the salesmen that I spoke with, their direct phone numbers, email addresses, and notes on which dealerships had vehicles coming in that fit what I desired. But those all had a buyer's name attached to them so my chances of getting those trucks were entirely dependent on the buyers backing out, and I also had to compete with other buyers like myself who would jump on a cancelled order. Jim Rodriguez at AutoNation Ford Katy got busy looking and immediately texted me a picture of a window sticker of one coming in that was a dealership inventory order. His text said, "Will this work?" It was the best text I've received in a long time!!! I jumped on it. I'm having some additional accessories added and Steve Drier in the accessories department has also been outstanding to work with. In Finance I bought the premium care warranty and service packages working with Jaime. All great people to work with. I'm looking very forward to driving this truck a long time. I always buy new trucks because I put a lot of mileage on them (30k per year on average) so I like to be in control of the maintenance from day one because I typically keep every truck for 3-4 years after I pay them off - which is almost always around 300K miles. I'm 52 now so this truck will be with me into my early 60's.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
SIde Mirror replaement
by Dong Ryun Oh on 05/31/2023The service center was so kind and the process was so fast. The replacement was free.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford F-150
by Sanjaya on 05/30/2023My experience with the Ford dealership was amazing. Everything was done in few hours The manager made it so easy stress-free thank you guys.Hi Sanjaya, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Maintenace
by Kirk!!! on 05/29/2023Came in without an appointment and discovered I needed a 30,000 mile service and new rear brake pads. I was able to get it all done while I waited. My service advisor was very responsive and politeHi Kirk, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Just an oil change
by MarcusS on 05/25/2023Made an express service appt. Finished in under an hour. Big improvement over 3 hrs it took last time.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service department
by E Mustang on 05/24/2023Brought my electric Mach e in for warranty service and they addressed my issue promptly and communicated well. I will use them as my go to service department.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Edward Mundy
by Ed Mundy on 05/12/2023Service was great. They managed my expectations when I dropped off my Ford Escape for recall service. Best experience I’ve had.Hi Ed, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024