AutoNation Ford Katy
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Customer Service for Recall issue
Written byon 09/06/2023
Received a recall notice that a replacement blower motor was available for my daughters Expedition. A few days later the motor started acting up. Called and made an appointment. Met with Mark in Service. He took care of everything that afternoon and said it would be ready within 24 to 48 hrs. The next afternoon I received a text notifying me that it was ready. Also received a video text from the service technician regarding the repair. Grabbed my daughter and ran by to pick it up. In and out real quick. Friendly, courteous, and fast. Thanks for your help. My daughter has 2 sons in car seats and its difficult to fit them into any smaller vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Nancy Gorge on 09/08/2023
Dealer Response
Hi Mitch, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
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