AutoNation Ford Katy
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Dealership Sales Review
sales Rating
Sales = GREAT! Finance = Horrible!
Written byon 08/30/2023
The experience with my salesperson, Michael, was fantastic (which is why they get two stars....). He helped us find a used vehicle that suited our needs and price range quickly and got out application submitted to the finance department. That's where the problems started. I walked in with an approved loan fromm my bank that I wanted to use. It still took them 3 HOURS to get everything completed. This happened on a Saturday afternoon, so there's no excuse for it taking this long since they bragged to me that they had SEVEN people available to get everything done!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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Ash Scott on 09/03/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
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