AutoNation Ford Katy

At 85k miles, began to have trouble with my 2020 F-250's transmission. After a day or two of having the vehicle, the service professionals determined that there was in fact an issue that needed to be repaired; fortunately, my extended warranty covered the cost minus $100 deductible. We were approved for the entire unit to be replaced; however, no transmissions were available, we subsequently approved for a rebuild (honestly, this was my preference). Once this all was determined, I was provided a loaner vehicle; actually, I went through two as the first vehicle was being sold. All and all, the repair/rebuild took about 7-weeks due to limited QUALIFIED technicians. I was told it could take up to 2-months. I was first taken aback when told this but having the loaner vehicle truly helped. I have had the truck back for about 2-weeks now, zero issues. I was kept up to date throughout the process on the status of the truck and we were able to knock out normal servicing as well as a possible recall condition. Great service and friendly service reps.