AutoNation Ford Katy
Dealership Service Review
Hip Hip Hooray for Autonation Ford Katy!!!!! I dropped off my car last night for a recall repair. They asked if I'd like to wait and they would do it, even though my appointment was actually this morning at 9am. I said no, because I was the caregiver for my husband and it would be more convenient for me to come back today and pick it up, so he wouldn't have to wait. This morning at the crack of dawn, Autonation called and asked if I'd like the car delivered to my house between 9 and 12, as part of a program they have for special needs patrons. Well, is it hot in Texas???? YES!!!! They have no idea how much they've helped us, because I would have had to take my husband out in this heat, transfer him twice to a wheelchair and two vehicles in order to pick up our car. (This ole gal is almost 80 years old!!) I didn't buy the car from them. One Ford dealer told me it would take seven days. Another said 48 hours if they weren't busy. Just lettin' ya know where to go. AND, THANK YOU STEPHEN YEE FOR INITIATING THAT FOR US!!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes