Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
Refused to honour Warranty
by Pissedoff on 06/17/2021Car was sold with an issue, returned to sales team after day 3 of purchase to explain, told no issue and covered by the warranty, booked in to service centre the following week to resolve. Service team took car did nothing and then claimed… not covered by warrant and demanded 180$ for the diagnostic. Had I known I would have exercised the 5 day money back guarantee but they probably would not honour that eitherHi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 715-6920. We would appreciate the chance to turn your experience around.
Very poor service
by Pissedoff on 06/17/2021If you have the opportunity you should avoid this place, as there only interest is money, and refuse to abide by warranty or promises. The customer service and experience is non existent. Just drive on past and find a quality car sales teamHi, thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Chrysler Dodge Jeep RAM Katy. If you'd like, please contact our General Manager at (281) 715-6920. We'd appreciate the chance to make your experience a positive one.
good service
by vincent on 06/14/2021She is nice and kindVincent, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Keep searching
by Tramale on 06/06/2021My experience with my sales rep was good however with with his boss Jarod Jones it was very much a waste of time this guy will say or do whatever for the sale please don’t waste your money with this locationHi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
Easy experience
by Jriv720 on 05/31/2021After having a horrific experience at the Spring location, I decided to drive to the Katy location since that’s where the vehicle was any, and I’m glad I did. Exavier listened to my wants and he came through. From the monthly rate I wanted… to be at to the miles driven and lease term. Each person I dealt with at this location was attentive and pleasant. It was definitely worth the drive.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
5 star
by David F on 05/24/2021Pleasant professional environment. Finance odd ice was a pleasure to work with.David, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! If you have any further questions, please give us a call. We're always happy to help!
Oil change and tire rotation
by Stevenewkirk on 05/10/2021Communication horrible, was told I was texted info about my truck but never got it, got a phone call about 1 hour and 15 minutes in. Checking out was horrible, had to wait 15 minutes for a specific rep when trying to pick my truck up when… there was 10 + people in the sales room. All I got was a oil change and tire rotation, should have took 15-20 minutes tops and it was over 2 hours. Plus online says tire rotation is free when I was charged $29 fix the website.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you are willing, please call our General Manager at (281) 715-6920 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
AutoNation RAM Katy
by jbmanrriquez on 05/07/2021Took my 2021 Rebel in for 1st oil change at 9,155 miles. I had an 8:00 am appointment. Place was clean and I was attended to timely. I had not heard from the dealership by 1:30 pm so I called them. The service advisor said he texted me… earlier that the truck was ready. I did not receive any texts. He confirmed my cell phone #. It was correct. I picked up the truck around 2:00 pm. They rotated the tires per service contract, but did not adjust the air pressure. Front should be at 55 psi and rear at 45 psi. My low tire pressure warning light came on for front tires today. I aired up the front tires to spec and removed air from the rear tires to spec. Oh, and $72 for replacement windshield wipers is kinda high. I'll be sure to purchase them elsewhere and replace them myself in the future.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Highly Recommended
by Jenny Parcher on 04/28/2021I liked the fact that from the very beginning all the way through the paperwork, the entire process went smoothly and the employees were very informative with any and all questions I had.Hi Jenny, thanks for your praise and kind comments about our team. We always strive to provide personable and excellent customer service. Thank you again for the review!
Engine Light
by Denyshang on 04/21/20216 days for a $400 diagnostic and repair is not efficient serviceHi Denyshang, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 715-6920 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Worst Service
by BenRam1 on 04/02/2021No communication during the service process. I had multiple issues they didn't check during the process.Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please call our General Manager at (281) 715-6920 for ways we can work towards resolving these issues. We look forward to hearing from you soon. Take care.
Service
by DThompson on 03/31/2021Friendly service.Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Jeep Engine Replacement from Oil Leak
by nvrbuyagain on 03/26/2021I will never do business again with this company, and the corporate branches to this company. After being denied a claim that is going to cost thousands based on false assumptions by the inspector. I had so many battles to have them cover… the cost to an engine replacement, the battles did not go anywhere, and regardless, the warranty folks did not want to cover the cost even though there was diagnostic proof to back up my claim. It didn't matter, after a month and a half of being without our jeep and the many battles over the phone, and the dead end conversations that escalate to not one relevant person. I would not recommend this place or any other Chrysler Jeep place, ever. In fact, if I could give less than one star I would. If you still choose to move forward with dealing with this place, please be sure to pray over your vehicle, you do not want to go through the headaches that I did, and a deny on a claim, simply because they refused to payout and what rightfully needs to be done. Even after all said and done, it took over a week to get the engine back in order, just so I can take it somewhere else.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 715-6920. We would appreciate the chance to turn your experience around.
Service
by Turner 45 on 03/26/2021Mr. Johnny Gonzales was very professional, he also took his time to explain everything related to my service plan . He had a great sense of humor and the service dept. had me out in record time. I was very impressed.Hi, thank you for your kind review; we are happy to pass along your comments to Johnny here at AutoNation Chrysler Dodge Jeep RAM Katy! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2021 Rubicon Unlimited
by psellington on 03/23/2021This was the best auto buying process from the initial contact to signing the papers that we have ever done! We are in Louisiana and were able to do everything online so all we had to do was sign the papers when we got there. The process… was seamless and everything was exactly as promised with no surprises. Our salesman, Jared Crosby, was awesome. He never pressured us or made us feel rushed during the process and was so patient with my million text messages. Everyone we had contact with at the dealership were great. We love our gorgeous 2021 Rubicon Unlimited and we will definitely purchase from AutoNation again.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Alexandra Montes de Oca
by Alexandra on 03/20/2021Excelent service, better than expected, Sales Consultant Carlos Aguilar shall be an example and model to follow, all of below are marked as Yes ONLY if you achieve to have such role model in your Sales Consultants, I am very satisfied,… however if I recommend and my friend have not same experience, there is a gap for you to fill in.Hi Alexandra, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM Katy and we hope to be of service again in the future.
Services
by JerryKlontz on 03/05/2021updated 03/12/2021Service clerk was very helpfulHi, thank you for your positive review. We hope to be of service to you again in the future. Best wishes, AutoNation Chrysler Dodge Jeep RAM Katy
From start to end
by KimandMarcus on 03/01/2021updated 03/08/2021I bought a bad truck. Traded it in just to be upside down. But trying to get it fixed and some of the replies were horrible. There is nothing quick about the quick service. If you call, it's a three day torn around for an oil change. Made… having the prepaid oil changes nor worth having due to how long it takes.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 715-6920 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Ram1500
by Manuel flore on 03/05/2021Customer service was great. Very easy to deal with all aspects of buying a new truck.Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Stay away from Jared (Manager)
by VolvoXC90 on 02/24/2021Sold a bad car. I returned it within 5 guarantee days. At which point I was promised by Jared - Manager that they will fix the problem and I could take it again to try if out for a few days. I specifically mentioned that I don't want to as… I'll be outside the return-guarantee, he promised me that he will give me more time. Three days later I decided to return it, but they wouldn't take it .. stating the agreement was 5 days and 250miles and I signed the agreement. Stay away from Jared and CarlosThank you for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 715-6920. We would appreciate the chance to turn your experience around.
MAD HOUSE
by unhappy on 01/29/2021updated 02/05/2021The service department was a ZOO. People all over. Poor service. Not attention. Lack of caring by multiple employees. The guy that serviced me was handling 3 other people.Thank you very much for sharing these comments, Unhappy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025