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AutoNation Chrysler Dodge Jeep Ram Katy


21777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (39) No (11)
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Dealership Service Review

1 out of 5 starsservice Rating
Very poor 3rd time in a row
Written by Melissa sosa on 06/18/2021

Was quoted a price that wasn't the same as quote. Time to be ready not ready at that time. Promised a loaner car, did not get it. The same issue 3 times in a row...

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Denver Ray on 06/21/2021
Dealer Response
Hi Melissa, we regret your most recent visit with us was not up to the standards we strive for. We'd like the opportunity to discuss this with you. Please reach out to us at (281) 715-6920 at your earliest convenience to discuss how we can turn your experience into a positive one.
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