AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Oil change and tire rotation
Written byon 05/10/2021
Communication horrible, was told I was texted info about my truck but never got it, got a phone call about 1 hour and 15 minutes in. Checking out was horrible, had to wait 15 minutes for a specific rep when trying to pick my truck up when there was 10 + people in the sales room. All I got was a oil change and tire rotation, should have took 15-20 minutes tops and it was over 2 hours. Plus online says tire rotation is free when I was charged $29 fix the website.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sasha Hill on 05/13/2021
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you are willing, please call our General Manager at (281) 715-6920 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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