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AutoNation Chrysler Dodge Jeep Ram Katy


21777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (39) No (11)
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Dealership Service Review

1 out of 5 starsservice Rating
Jeep Engine Replacement from Oil Leak
Written by nvrbuyagain on 03/26/2021

I will never do business again with this company, and the corporate branches to this company. After being denied a claim that is going to cost thousands based on false assumptions by the inspector. I had so many battles to have them cover the cost to an engine replacement, the battles did not go anywhere, and regardless, the warranty folks did not want to cover the cost even though there was diagnostic proof to back up my claim. It didn't matter, after a month and a half of being without our jeep and the many battles over the phone, and the dead end conversations that escalate to not one relevant person. I would not recommend this place or any other Chrysler Jeep place, ever. In fact, if I could give less than one star I would. If you still choose to move forward with dealing with this place, please be sure to pray over your vehicle, you do not want to go through the headaches that I did, and a deny on a claim, simply because they refused to payout and what rightfully needs to be done. Even after all said and done, it took over a week to get the engine back in order, just so I can take it somewhere else.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Sofia Peters on 03/29/2021
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 715-6920. We would appreciate the chance to turn your experience around.
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