AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Refused to honour Warranty
Written byon 06/17/2021
Car was sold with an issue, returned to sales team after day 3 of purchase to explain, told no issue and covered by the warranty, booked in to service centre the following week to resolve. Service team took car did nothing and then claimed not covered by warrant and demanded 180$ for the diagnostic. Had I known I would have exercised the 5 day money back guarantee but they probably would not honour that either
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sasha Hill on 06/20/2021
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Katy. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 715-6920. We would appreciate the chance to turn your experience around.
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