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AutoNation Chrysler Dodge Jeep Ram Katy


21777 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (39) No (11)
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Dealership Service Review

4 out of 5 starsservice Rating
AutoNation RAM Katy
Written by jbmanrriquez on 05/07/2021

Took my 2021 Rebel in for 1st oil change at 9,155 miles. I had an 8:00 am appointment. Place was clean and I was attended to timely. I had not heard from the dealership by 1:30 pm so I called them. The service advisor said he texted me earlier that the truck was ready. I did not receive any texts. He confirmed my cell phone #. It was correct. I picked up the truck around 2:00 pm. They rotated the tires per service contract, but did not adjust the air pressure. Front should be at 55 psi and rear at 45 psi. My low tire pressure warning light came on for front tires today. I aired up the front tires to spec and removed air from the rear tires to spec. Oh, and $72 for replacement windshield wipers is kinda high. I'll be sure to purchase them elsewhere and replace them myself in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Sasha Hill on 05/13/2021
Dealer Response
Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
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