AutoNation Chrysler Dodge Jeep Ram Katy
Back to Service Reviews
Dealership Service Review
service Rating
Declined service work done anyway.
Written byon 07/05/2021
We believe the warranty work was completed. However, we declined the oil change and tire rotation once we were told the cost ($89). We were told oil change and tire rotation were completed anyway. We were not given our keys until the $89 was paid. Dealership is less than 2 miles from our home. Dispite that, we'll be going elsewhere for all new warranty and service work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Kevin Smith on 07/08/2021
Dealer Response
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please contact us at (281) 715-6920 so we can understand your situation better in order to try and turn your experience around.
Thank you,
AutoNation Chrysler Dodge Jeep RAM Katy
Report