AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
Amazing
by Alhassann on 01/21/2020Got me in and out. Great customer serviceWe are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Honesty
by Dissapointed on 12/30/2019While I cannot complain about the workmanship...i.e. everything fixed works so far, the overall experience was not what I expected based on the recommendation I received from a friend. I had several repairs that needed fixing, cold air… intake tube was cracked, new windshield, realign the sun roof, and fix the diver side door lock. They had my truck 9 days, 8 working days. I agreed to the repairs based on a 5 day estimated repair, and that was because they needed to order a part that would not be in for a few days. What adds to the frustration is that I had to keep calling for updates..."let me go check with the shop and call you back in 30-45 min" turned into me calling back 4 hours later to try and get an update.Dissapointed, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (855) 534-1362 to discuss what we can do to help.
great service
by makkoo. on 12/28/2019awesome service department very honest and up front with everythingMakkoo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation USA Katy. We hope to be of service to you again in the future. Best wishes, AutoNation USA Katy
Service
by M.Ebanks on 12/28/2019Very helpful and understanding my needs. Too bad I can't say that about AutoNation Ford Katy who lost my Wheel lock and want to charge me a few hundred dollars to take the locks off of my wheels and told me it would take all day to do it.Hi M, thank you so much for your positive comments about AutoNation USA Katy! Thank you so much for being one of our valued guests and we look forward to your next visit!
Hi M, thank you so much for your positive comments about AutoNation USA Katy! Thank you so much for being one of our valued guests and we look forward to your next visit!
A true nightmare
by Rebecca on 12/28/2019The vehicle I purchased had problems, and they were unable to resolve them. Supposedly a 5 day warranty, but according to dealer the time spent in their shop is included in this! I returned vehicle, but they've kept my trade and not paid… me for it. My trade is for sale on their website, but they have not paid off my loan balance, so I am getting collection calls on that. I have no vehicle, and the entire experience has been a total nightmare!Hi Rebecca, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (855) 534-1362 to discuss what we can do to help.
Exceptional Customer Service
by SandraD on 12/03/2019updated 12/11/2019They were very friendly, super efficient, and quick.Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
2018 Santa Fe
by Luis Ayala on 11/28/2019The salesman was very nice and the experience at the dealership was okay but after been approved and already signed the finance agreement, the after sales process was horrible, stressful and embarrassing. I was even asked to return the car… and I didn’t understood why, because before everything happened I did and provided everything they asked. My employer called not one, not two but three times to verify employment status. After almost one month, finally I have receive the welcome from the lien-holder. This is not the first time that I purchase a car from a dealership but it is the first time that I’m going trough this kind of process. Also I want to mentioned that the Car-fax I did receive shows the last service and a detail, detailed that it’s not accurate because, yes the exterior of the car was washed but not the interior, there was dust everywhere inside and some melted drinks. The floor/upholstery was clean.Hi Luis, we appreciate you taking the time to respond. The staff at AutoNation USA Katy take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (855) 534-1362 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
2013 F-150 Paint Job
by Maydeman on 11/23/2019I left my 2013 F-150 with the Collision center for 2 weeks for them to repair scratches to the left side of the truck. The total repair was near 3.5K. I picked up my vehicle and it was worse than when I took it in. The decal had numerous… bubbles in it. I was told give it a day in the sun and they would go away. its been a week and they're still there. My question is why didn't you put it in the sun prior to me picking it up? There were still scratches on the left side in addition to a few spots where something was baked under the paint. There was a fist-sized spot on the front left panel where they either over sprayed, or just forgot to spray. The shiny plastic panels in-between the driver and passenger door had some spot in it where it looked like it was burned into the coating. As I walk around the Truck, on the right side there were scratches and scuffs that looked as though someone lightly sanded it in places. Mud and dirt was also left inside the vehicle on the drivers side. I showed all of this to the Body Shop manager, because truly NO amount of QUALITY ASSURANCE was completed on my Truck and whatever work they did do was a sham. He told me to bring it in and they would perform the level of work that should've been done in the first place. So once I receive the truck back and if everything is good, I'll update the rating. Either way, I should've never had to tell them about all of this after having my vehicle for 2 weeks and after 3.5K later. Hopefully they fix this the correct way and everything blends in correctly since there's issues on both sides now.Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (855) 534-1362 to discuss what we can do to help.
Great place for your car services
by VietChi on 11/14/2019Come in for a promotion oil change. - The online schedule is a great experience - The very nice and accommodating facility. - The service job is done very quickly, in and out for about 30 minutes.Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need more help, our team is available to talk -- safe travels!
Sold My Camaro
by jcole732 on 11/04/2019updated 11/12/2019I contact auto nation and set up an appointment to sell my 2017 Camaro. The whole experience was great, only took and hour and I got top price, I know this because I also went to Carmax and they low balled me $3,000 lower than Auto Nation,… smooth experience, was very happy when I left.We are pleased to hear you had such a positive experience with us, Jcole! It means so much to us that you chose our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future.
Great service experience
by Falcon78 on 11/12/2019Great service experience. This team is exceptional. Service was fast, staff was professional, and prices were reasonable. Highly recommend this dealership!Falcon, thanks so much for the warm recommendation of the team here at AutoNation USA Katy. It is great to hear that everything was completed quickly and to your satisfaction! If you ever need help, just give us a call. Happy motoring!
Don’t buy here!
by Chasatie. on 11/07/2019First they gave me a car with a terrible odor, did not detail nor service it before bringing it to me. They lied about the different features on the car. When we tried to use their return policy, they tried to say they had a contract in the… back saying that if there are no mechanical issues you cannot return the car; but when I asked to see the contract (because I supposedly signed it so I should have access to it) they would not let me see it. They are liars all around and because of them I will never do business with any autonation ever again.Hi, we are deeply disappointed by your experience at AutoNation USA Katy. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (855) 534-1362 -- we hope to hear from you soon.
Horrible service
by Tammy c on 11/02/2019This was the second time I had to bring the car back for services that should’ve been completed when I brought it the first time then when I did pick it up my wires was exposed and I brought that to their attention and had to wait again… after they called an stayed they looked it over and everything was good .Tammy, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (855) 534-1362 -- we hope to hear from you soon.
Tammy, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (855) 534-1362 -- we hope to hear from you soon.
Sold My Car
by farouk007 on 10/28/2019I have sold my car to AutoNation and it was easier than what I thought and quicker than other places. Also, they gave me a better price by matching another competitor.Farouk007, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation USA Katy. Thank you so much for being one of our valued guests and we look forward to your next visit!
Untrustworthy oil change tech
by Boyscout18 on 10/24/2019The staff was nice but service was slow. The guy who serviced my car is untrustworthy. He stated 6 quarts of oil was used when I ALWAYS use 5. As long as I have had this vehicle, it has always been 5. The payment guy did not charge me for… the extra quart and gave me a future car wash for my troubles. They made good on it but it still makes me uncomfortable that the service tech is a [non-permissible content removed]Hi, we appreciate you taking the time to respond. The staff at AutoNation USA Katy take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (855) 534-1362. We hope to hear from you.
No games
by Yo mama 123 on 10/14/2019updated 10/22/2019The car price was not up & down or fought for. He (car) was very clean. The sales finance staff were actually open & truthful. We laughed & talked about real world things. 5star to me.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
Sold Used Truck
by Txdroneman on 10/15/2019I was looking to sell my used F350 and considered several used vehicle channels. However, AutoNation made the process simple, smooth, quick and came forward with a very competitive offer. Awesome to work with and I would definitely reach… out to them again! Several years ago, I purchased this truck new from them and would highly recommend them for a new truck purchase as well.Txdroneman, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Katy! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Vehicles online not really available!!
by Chad Ch on 10/10/2019With 2 different AutoNation dealers, including the Katy location, I called on vehicles posted to multiple auto sites and the vehicles were not really available. In both cases it took the dealer a while to see if they had it, which the… didn't, and then wanted to sell me something else. Terrible service. They need better internet people keeping track of inventory. I ended up buying from Mac Haik and they were great.Thank you very much for sharing these comments, Chad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (855) 534-1362 to discuss what we can do to help.
Chevrolet Silverado 1500
Ram 1500
Toyota 4Runner
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025