AutoNation USA Katy
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Dealership Service Review
service Rating
Honesty
Written byon 12/30/2019
While I cannot complain about the workmanship...i.e. everything fixed works so far, the overall experience was not what I expected based on the recommendation I received from a friend. I had several repairs that needed fixing, cold air intake tube was cracked, new windshield, realign the sun roof, and fix the diver side door lock. They had my truck 9 days, 8 working days. I agreed to the repairs based on a 5 day estimated repair, and that was because they needed to order a part that would not be in for a few days. What adds to the frustration is that I had to keep calling for updates..."let me go check with the shop and call you back in 30-45 min" turned into me calling back 4 hours later to try and get an update.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Keena Huesby on 01/02/2020
Dealer Response
Dissapointed, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (855) 534-1362 to discuss what we can do to help.
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